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The Grange Practice
2014-12-08
Person
4
5
0
Written by a patient
Written by a patient 8th December 2014
It can be quite difficult to get an appointment, unless it is a pre-booked one. Administrative staff are always willing to help whenever they are able - especially if they work for specific GPs; Reception staff who have been there for several years are excellent - the newer members of staff may need to learn a little more about how to speak with patients; Medical staff - GPs, nurses, health care workers and ultra-sound scan personnel are always helpful and friendly.
31st December 2014
Response from The Grange Practice
Thank you for your feedback. Drs have a certain number of pre-bookable appts and the rest are generally kept for on the day appointments. If all the appointments are full on a particular day, you should be offered a telephone consultation with a clinician who will then organise an appointment directly with you for that day if it is required.