The Grange Practice

The Montefiore Med Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD

Also known as: Dr N C Ward and Partners, Dr M E Maiden-Tilsen and Partners

 

Recent Reviews

 
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Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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9th January 2015
Written by a patient

The surgery is over stretched. We had to wait almost an hour after our appointment time. The care is good once one can access it but access is difficult. This is a criticism of govt policy. We have no criticism of the Grange practice.

21st January 2015
Response from The Grange Practice

Thank you for taking the time to leave feedback. I apologise for the delay in being seen, this is generally due to complex medical problems a large number of our patients have. We are encouraging the reception staff to advise patients of delays such as how many patients before you and/or how late the Dr is running.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
8th December 2014
Written by a patient

It can be quite difficult to get an appointment, unless it is a pre-booked one. Administrative staff are always willing to help whenever they are able - especially if they work for specific GPs; Reception staff who have been there for several years are excellent - the newer members of staff may need to learn a little more about how to speak with patients; Medical staff - GPs, nurses, health care workers and ultra-sound scan personnel are always helpful and friendly.

31st December 2014
Response from The Grange Practice

Thank you for your feedback. Drs have a certain number of pre-bookable appts and the rest are generally kept for on the day appointments. If all the appointments are full on a particular day, you should be offered a telephone consultation with a clinician who will then organise an appointment directly with you for that day if it is required.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
5th November 2014
Written by a patient

To be told that they have thousands of patients on medication and are "far to busy" to sort out a prescription recommend by the consultant they sent me to tells you all you need to know.

31st December 2014
Response from The Grange Practice

Thank you for your feedback. I am sorry to hear about your recent difficulties obtaining a prescription receommended by the contsultant. I am happy to review your request and discuss that matter with you should you wish to. Julie Hill, Practice Manager.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
4th December 2014
Written by a patient

31st December 2014
Response from The Grange Practice

Thank you for your feedback.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
8th October 2014
Written by a patient

17th November 2014
Response from The Grange Practice

Thank you for your feedback. We are working hard to increase the number of appointments by recruiting more GP's and we are working with our patient group to improve the telephone system. Kind Regards, Julie Hill, Practice Manager.


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