The Montefiore Med Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD
Also known as: Dr N C Ward and Partners, Dr M E Maiden-Tilsen and Partners
They have a "triage" system now that you have to tell the receptionist what is wrong with you they no longer give appointments? You have to wait up to all day for them to call you back this will be any doctor not your own, if that doctor thinks you need to see someone they will then put you back to reception & book you in. The main problem is it's a small doctors surgery with over 14,000 patients & they cannot cope with this. I have been with this surgery for many years now & this new system is very poor & embarrassing to have to tell someone with no medical training what is wrong with you? I think that this breaches patient confidentiality so the staff at reception can tell who they like all about you & your problems. If any other doctors had the space near me I would move but unfortunately we are very limited in that sector in my area.
First appointment, was told 15 minutes. Doctor seemed indifferent, said he only had 10 minutes for appointment, asked to leave as had other patients waiting. Not good for my son who suffers with mental health issues and we needing help!
Impossible to get appointment. Was told I’d be referred to physio. Got forgotten as dr on holiday. Latest been told I’d be referred to rheumatology. Phoned today nothing done doctor on holiday
On the whole the my first impressions was very good I was very fortunate to have Dr Linden Vandermerve Young and dynamic Doctor, he was a doctor that was very proactive and would stand your corner if required. He would not allow sloppy referrals and would demand the very best for his patience, regardless of what consultant, surgeon that he had to deal with he would always stand up for his patience. Unfortunately the Grange practice lost an excellence Doctor which unfortunately left me Marcus Tilsen Believe me I got the short straw, without going into details due to this man and his involvement in my care I have gone from being a very able person to a paraplegic, I've had a bleed in the brain which has left me with an acquired Brain injury, and due to Marcus Tilsen constantly doubting the symptoms that I am presenting him with on a weekly basis, so now I'm going to Hospital again to have shunt fitted to my brain to release the pressure in my brain, this operation is happening with no thanks to my GP. I personally believe that this surgery has let me down and believe they have allowed my my condition to worsen and I could not under any circumstances recommend the Grange practice nor Doctor Tilsen
Disgusting customer care, receptionist is arrogant and very unhelpful, this being the male who works on the reception!! Unable to contact the centre via the phone due to a constant engaged tone which I would put down to being done purposely! I will be leaving this surgery as I am extremely disgusted. No care for babies