The Grange Practice

The Montefiore Med Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD Also known as: Dr N C Ward and Partners, Dr M E Maiden-Tilsen and Partners 1 2 3 4 5 177 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
Written by a patient
13th March 2020

I had three appointments on this day; 1) booked by telephone the previous week, and the appointment was helpful and thorough in resolving my concerns. Doctor was friendly and welcoming. 2) was a cryotherapy treatment, booked following 1), for the same day and again was thorough and professional. 3) was a nurse appointment for B12 injection and booked by reception immediately after 1) but only because I enquired about the status of this ongoing care. I had previously telephone and left a message to chase this up 2 weeks ago which seems to have been ignored/mislaid. I had a blood test taken as per the Nurse's instruction, who also informed me that a further injection course would be done, and yet this was not followed up by the team. If I hadn't intervened and pointed out the procedure myself, I do not think this would have been actioned and my results/need for further treatment would have slipped through the system. Admin seems to be a slight hiccup with the surgery, as on other occasions I have had similar problems whereby I have had to chase things and/or spend large amounts of time explaining issues.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
3rd January 2020

I have spent 45 minutes trying to speak to appointments with no avail, need to book appointment Husband who is displaying symptoms of Pneumonia again, i have had to book him a telephone call back via the portal which is not convenient when you are not allowed your phone visible at work, absolutely shocking surgery, too many patients and not enough Doctors to cope

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
18th June 2019

They have a "triage" system now that you have to tell the receptionist what is wrong with you they no longer give appointments? You have to wait up to all day for them to call you back this will be any doctor not your own, if that doctor thinks you need to see someone they will then put you back to reception & book you in. The main problem is it's a small doctors surgery with over 14,000 patients & they cannot cope with this. I have been with this surgery for many years now & this new system is very poor & embarrassing to have to tell someone with no medical training what is wrong with you? I think that this breaches patient confidentiality so the staff at reception can tell who they like all about you & your problems. If any other doctors had the space near me I would move but unfortunately we are very limited in that sector in my area.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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