The Grange Practice

The Montefiore Med Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD

Also known as: Dr N C Ward and Partners, Dr M E Maiden-Tilsen and Partners

 

Recent Reviews

 
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Recommend
1 2 3 4 5

Involvement
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Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
18th June 2019
Written by a patient

They have a "triage" system now that you have to tell the receptionist what is wrong with you they no longer give appointments? You have to wait up to all day for them to call you back this will be any doctor not your own, if that doctor thinks you need to see someone they will then put you back to reception & book you in. The main problem is it's a small doctors surgery with over 14,000 patients & they cannot cope with this. I have been with this surgery for many years now & this new system is very poor & embarrassing to have to tell someone with no medical training what is wrong with you? I think that this breaches patient confidentiality so the staff at reception can tell who they like all about you & your problems. If any other doctors had the space near me I would move but unfortunately we are very limited in that sector in my area.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
5th March 2019
Written by a carer

First appointment, was told 15 minutes. Doctor seemed indifferent, said he only had 10 minutes for appointment, asked to leave as had other patients waiting. Not good for my son who suffers with mental health issues and we needing help!

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
19th October 2018
Written by a patient

Impossible to get appointment. Was told I’d be referred to physio. Got forgotten as dr on holiday. Latest been told I’d be referred to rheumatology. Phoned today nothing done doctor on holiday


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