The Florence Road Surgery

Written by a patient

The GPs and nurses here are very good but the building is a mess and it's very difficult to get an appointment. Too many patients, not enough doctors. It's about time they did something about the waiting area, it's covered in tatty old posters and the chairs are falling apart.

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Written by a patient

All of the staff are very helpful and Dr. Sri in particular is wonderful. However, it is really difficult to get an appointment. If you work 9-5 it can take a month or more!

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Written by a patient

You have to speak with a GP over the phone prior to booking an appointment at this surgery. This is very frustrating - I work full-time, am regularly in meetings and often cannot take personal calls during office hours (especially when the surgery receptionist is unable to give any indication of what time the GP will call at). After missing a GP's call due to e.g. being busy at work, you return the call, get told by the receptionist that the GP is not available to speak with you and you will be added to the end of the call-back queue for that day. I understand the need to speak with a GP first if you are requesting a same day / urgent appointment - however for non-urgent appointments this requirement is - in my opinion - unnecessary and causes great problems for workers who cannot easily take calls during office hours. If the surgery wants to insist on this process, GPs should be available to speak with patients over the phone early morning, late night and on Saturdays - and the reception should be able to confirm e.g. a 30 minute window during which the GP will call. Additionally, the Florence Road reception is tiny - it is impossible to have a private conversation with a receptionist without patients in the waiting area hearing every single word. Bramley Road (sister surgery) has a bigger space between the reception and waiting area and is therefore a better option for sensitive / private discussions.

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Written by a patient

Fantastic surgery. ALL the team from the receptionists to the amazing doctors and nurses all go above and beyond. They are polite, helpful and friendly. Highly recommend this practice!

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Written by a patient

The care here is excellent, the doctors and nurses are great, but the rest isn't so good. It's really hard to get an appointment and some of the receptionists can be very offhand. When you're talking to them everyone else waiting to go in can hear everything you say, because the waiting room is very small. There are notices asking parents to control their children, but the parents ignore them and let children rush around screaming, but the receptionists just let them and everyone has to put up with it.

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