The Firs

Stephenson Road, London, England, E17 7JT

 

Recent Reviews

 
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Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
10th May 2016
Written by a patient

I find the the doctors very good at the firs, the tricky thing is actually getting to see them. The reception staff are very unhelpful and getting through on the phone is an impossible task. The whole booking system doesn't work and hasn't for as long as I can remember. The reception staff are generally dealing with complaints due to this ill advised system. This then makes the situation worse as patients are on the phone waiting to book an appointment, and when you finally get through ( after being told that one person is in front of me) after 20 minutes they have all gone. Getting an appointment seems to be a daily lottery. I understand that the NHS is stretched but answering a phone and having a system that is ill prepared to answer the calls is not helping. surely there is a better way of dealing with these calls, and I am sure a better system would lead to receptionists being able to deal with requests rather than complaints.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
9th May 2016
Written by a patient

Have been with this surgery for a number of years lately it is impossible to get appointment I have been trying for 13 days, the on call suggested by voicemail that I speak to pharmacist I have already spoke to pharmacist and need prescription from g.p ! Have been advised to go to walk in clinic?! I don't understand why as I have a g.p . It's no wonder A&E is under so much pressure may I suggest either take on less patients or employ more doctors and a more efficient appointment system, after 13 days of attempting to get an appointment it's a wonder I don't need intense counselling services as I have never felt more stressed !

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
4th April 2016
Written by a patient

It is the worst GP Clinic I've experience. There is no proper telephone queuing system so you have to call repeatedly to get an endless series of busy signals. It is practically impossible to get an appointment! I am often out of the country and sometimes need more than the standard supply of medication. I've repeatedly told the doctor this but it is simply ingnored!

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
16th March 2016
Written by a patient

I don't recommend the centre to anybody, even my worst enemy. They lose documents, they are extremely slow, is not possible book an appointment is calling, calling, calling .. they are not sensitive at all and not emphaty...

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
7th March 2016
Written by a patient

Online booking system has had no available appointments with any doctor in the next 2 weeks on the 4 occasions I have tried over the past week. This system for making appointments is not working and I have found that it is totally reliant on call on the day to get an appointment. I am trying to get important test results and don't want an emergency appointment or just to see any GP.


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