Stephenson Road, London, England, E17 7JT
Hi, I have been with this GP Centre from 1972. I was very proud of the GP centre. Whenever we needed an appointment to see the family doctor it was fantastic service but This year from July 2016 the service in general has deteriorated badly. I have tried to phone the reception for an appointment on several occasion NOBODY from the answers the telephone call instead its continuously engage or just rings and rings. I'm Moorfields Eye Hospital. I wanted the eye drops which i have to request every 30 days but the duty doctor asked to produce a note from the hospital which I did but he/she still refused to issue and asked me to go back to Moorfields Hospital. I will rate from 10 to Zero. They have to care for the patent. One should get an appointment whenever you need NOT after you have dead!!! Dr. John needs to investigate and improve the service. I feel to report the clinic to our local MP. Rafiq Khamkar
Impossible to book on line or appointment >3months away. Phone system impossible: only phone during a VERY short window on the day, line PERMANENTLY engaged. Doctor Ak. hardly looking patients, no explanation, little compassion, no interaction. Got confirmation of appointment via mobile: it was a 'mistake' , Firs claim they 'never sent it' Problem= 29 Aug. Contact Firs=1st Sept Booking done= 5 Sept [5 days trying!!!] Date of appointment= October Error / come back / wasting time repeating same thing to another doctor THEN indicated a specialist= End of October. Meeting the specialist= 20 Nov Treatment= 01st Dec. YES!!: Problem= 29 Aug --> Treatment= 01st Dec. NHS is failing us. FIRS are failing us.
Although the doctors and nurses at The Firs are very good when you do get access to them I am wholly unsatisfied with the administrative side of this practice. It is almost impossible to get an appointment, you cannot get any advance appointments and have to call everyday to try to get a same day one. It is very difficult to get through on the phone and sometimes I have been on hold for up to an hour before anyone picks up. I work 9-5 so it is not really possible to keep taking this much time out of work to call the surgery. I was recently referred by my GP for a scan and my referral was repeatedly either not sent at all or sent to the wrong place. When the hospital chased it up on my behalf it was sent to them with my medical issue but someone else's name and date of birth on it. When I arrived at the hospital for my appointment I was turned away due to this mistake and had to take more time off work to go back again when my correct personal details had been added to the referral. These mistakes by the surgery delayed my appointment and caused me a great deal of upset and distress. I have spent a considerable amount of time chasing up my referral with the surgery by phone and in person. The receptionists often provide incorrect information, and one in particular was very rude to me.
Incompetent shambles. Ridiculous system trying to get an appointment - advance appointments next to impossible and forced into a bunfight in the morning when there's not even an adequate call queuing system - and reception staff all tell you different things from day to day. Apparent lack of proper management and lack of training for staff. Stressful process dealing with this practice. Awful. Avoid if you can.
The appointment system is absolutely a farce. There is no system in place to make appointments in advance. One has to ring on the day. The phone is not answered, I held for an hour and still did not get an appointment. it is I possible for working people like myself to get an appointment as I have not got time to follow this stupid system.