The Firs

The Firs 2017-03-14 Person 1 5 0

First of all you can never get through !!! It rings and rings then u can hear someone pick the phone up and just put it down ! So after doing this about 30 to 40 times someone will answer . Some doctors are amamzing. But some new ones are useless they talk down to you and don't listen . Your ill and they will talk over in a phone consultation . Getting an appitmnet is a nightmare. They keep taking people on and on and on . But can not keep up with demand . It's shocking how they are allowed to keep taking people on like this and treating the ones they have like crap. I have asked left messages for the practise manager to call me 3 times . Still no call . If I was you I would not join this surgery they are useless ... Once I was so upset of being hung up on I got my friend to drive me in whilst I was on the mobile I walked into reception and asked them why they keep cutting me off ! They told me the phones were playing up lol cause at that stage my put did not cut off as I was in front of them over 60 bells later . Care for the people you have and of course other people neeed help to so take more bloody doctors on. Simple

The Firs 2017-03-14 Person 1 5 0

Dealing with receptionists shouldn't be a battle, and you shouldn't feel apprehensive about having to approach them. They in no way deal with situations from a best care point of view and in general the management of he practice is terrible. If you can get an appointment then they are so far behind it's almost impossible to plan anything else for your day and despite being a patient you are made to feel like a massive inconvenience for turning up. Where it not for the distinct lack of choice in my area I would not be registered here. I am a huge advocate of the NHS but this practice really lets the side down

The Firs 2017-02-03 Person 1 5 0

Some staff are rude ,got no manners ,no respect for patients feeling .

The Firs 2017-01-07 Person 1 5 0

If you are a patient at the Firs, you are wondering why you are paying National Insurance. It's absolutely impossible to get an appointment and it's mainly an administration issue. The service at my VET is better than at the Firs. Nobody is ever picking up the phone at the surgery, staff refuses to book appointments in person and the online system isn't working or no appointments are available. Most recently, the whole online booking system changed, but no information was provided about the change. If you are able, by pure luck, to secure an appointment ( in average is takes about 9 weeks), the service is appalling and rushed through. The surgery is shocking and other surgeries in borough won't take new patients. The NHS is falling apart and if you want to see it in real life, visit the Firs in Walthamstow. 0 starts isn't low enough.

The Firs 2016-12-28 Person 2 5 0

The surgery needs to be run properly. Twice a referral was written but not sent off untill I phoned up to check. There is no confidence that things will happen properly so I believe their procedures and practices need vastly improving. Getting an appointment is terrible- needs changing. No booking you just have to phone at 8.30 and never get thru. When you do the appointments are gone. Waiting time in the surgery average 45 minutes and this is what the other waiters say - nreeds vastly improving. I am changing gps and I would advise anyone to avoid this surgery.