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The receptionists within the practice are extremely efficient when dealing with non standard queries.
On two occasions recently the staff have provided a great level of customer service/care. You don't get this everywhere! The staff made great efforts to accommodate my requests, working dilligently to assist me along the way.
The customer service has improved at this practice, and the follow ups are as promised should it be required. I feel confident when making a request that it will be dealt with efficiently in the appropriate way.