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The Firs
2015-01-27
Person
1
5
0
Written by a patient
Written by a patient 27th January 2015
The Firs website says: We will: Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
I have been trying to get through on the phone for several days unsuccessfully. Today 27th Jan I got a reply & was offered the very first available appt on 13th Feb. This is not acceptable. It is no wonder that people are turning up at A & E.
12th March 2015
Response from The Firs
Dear Patient I was concerned to learn of the difficulty that you encountered by the service. Please accept my sincere apologies for the distress and inconvenience this has caused you. If you would like to discuss our findings further with us, please contact me and we will arrange a meeting in the practice. Practice Manager