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Written by a patient
11th February 2019


I have been a patient at this surgery for the last 26 years. I dont tend to book an appointment unless i deem the issue to be serious or ongoing however trying to get an appointment is impossible. Today i spent 15 minutes trying to get through to book an appointment and when i finally spoke to a receptionist she told me there was no appointments and i should have called at half 8. When she was told i did her response was 'its not my system.' Every single time i call or arrive for an appointment the staff at reception are incredibly rude, unhelpful, obnoxious and unapproachable. The amount of times this has been said and nothing is ever done.

Recommend
Involvement
Cleanliness
Staff
Appointment