The Family Practice

St John's Health Centre, Hermitage Road, St John's, Woking, SurreyEngland, GU21 8TD 60 reviews

Reviews

Recommend
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28th June 2022


When I was young (60s, early 70s) Dr Andersen once said "We don't see you very often" which reflected my state of health. Now (80 on 24/6) I am a more frequent user of your services. From discussions with friends, my opinion and that of my wife that we receive an excellent service has been confirmed many times. We can get appointments quickly, often within the hour (by the way, telephone appointments get some people exercised, we love them as they usually mean a faster response). You talk to each other - the asthma nurse talked about me to a doctor, who suggested an X-ray and that picked up my COPD. Yo are prompt to refer which suggest to me that you are clear about your triage role in the NHS and prescribe when you are sure and refer when you realise specialist help is needed. The receptionists are friendly and helpful. I could go on! Let me just praise all of you and say 'thank you'.

Suggested improvements
Can't think of anything!

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20th May 2022


I would like to thank Gillian the nurse in getting me an urgent Drs appointment. My wife tried to get an appointment as I have a suspected skin cancer on my arm. No appointments available. I did have a blood test appointment with Gillian so before I booked in I also tried to make myself an appointment explained I had already had my arm treated for skin cancer a couple of years ago but it never healed and has got bigger, still got told no appointments, anyway I asked Gillian's opinion when she did my blood test, she took one look at my arm, said that needs to be seen urgently, she went straight to reception and got me an appointment for later in the day with Dr Choati. He confirmed it certainly looked like a skin carcinoma given my history (5th) carcinoma, he referred me straight to the Royal Surrey and within the 14 day window I have been for my appointment. Skin cancer confirmed. Now today I have had a biopsy to see what kind it is and what treatment I need. So thanks to Gillian I am now being looked after promptly for skin cancer, if it was not for Gillian getting me an appointment I am not sure when I would of got one as the receptionist on the phone and at the desk didn't even try to help me despite me explaining I had already received treatment in the past for skin cancer in the same area on my arm.

Suggested improvements
Make sure that patients suspected of having skin cancers are taken seriously and given a face to face appointments and given a slot/appointment when phoning or at the desk put in as an extras if necessary, not being told to try the website/ phone another day then another day. Make exceptions for certain problems. This is the 2nd time this has happened in my experience, both times I got fobbed off when trying for an appointment, then when you finally get to see a Dr they ask why didn't you come sooner...

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18th May 2022


Debbie the nurse was wonderful really helpful.

Suggested improvements
You need to make appointments more easily available it's dangerous at the moment

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1st October 2021


I just wanted to relay my thanks to the receptionist for advising me when I could not get an appointment yesterday, to email after 6.30 pm and for making me an appointment today. My very grateful thanks to Dr. Gursharan Kaur Gandham for her time, kindness, advice and reassurance (she was amazing).

Suggested improvements
Perhaps add to your email response best time to email to get an appointment for the next day in order to manage patient’s expectations?

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Rating not given.
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28th June 2021


I am extremely concerned about an ever increasing amount of information that everyone is having to provide for no apparent reason. This is an infringement of liberties a waste of valuable time and bizzarevobsesdion with collecting information for potentially greedy purposes, whether be it for commercialising information or simply investing it without any care to an individuals time or willingness to participate. I am NOT happy. I know many other people are not either. You sent me a text that asked me to make an appointment to review my medication. I called to make tge appointment. The voice message told me to use your website I used the website. Couldn't find where to book the appointment. I called back. I was shown how to navigate the many pages that lead me to a form where I had to give a large number of unnecessary information only to send the form without appointment at all. This is all wrong. All of it. From the point of view of customer service, patient management, unnecessary information gathering, difficult to find forms, a reception that is apparently skilled in navigating your website only, irrelevant questions, time wasting, etc, I cannot believe that everyone is just going along with all these without questioning. Many may be intimidated by the technology while those gathering the information are hiding behind the Internet with no faces, names or possibly even an actual identity. The whole thing is a complete mess. I've been in information security for decades and I can tell you that this is not good for any of us. It's eroding our liberties. It's destroying the culture. It's creating anxiety and the fear will create greater damage on many level. It take every one of us to think about our rights before we start gathering information for no good reason.

Suggested improvements
Just let people make appointments on your site. Just as they would if they came to see you in person. No phone recordings. No information gathering. Destroy any unnecessary information. Simple.

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