The Datchet Health Centre
15th April 2021
I have been going to Datchet health centre for 15 years. In the last 3 years it has become increasingly difficult to get through on the phone to get an appt. Dr Watts is a solid GP, very thorough but other Doctors it’s the surgery come and go so you end up with a temp doctor who does not know your history. This is the most frustrating.
The receptionists are usually ok but since covid have lost patience in people.
In this particular visit , the receptionist , who was new, was unkind , unapproachable and shouted at my son snd I and when we came in and treated us like we were gum on her shoe. When I asked her to please not shout she became defensive , became much worse snd even louder. It became so uncomfortable .. she scowled at us until we went upstairs. No apologies then or when we left. Nothing. My son was very unwell and nervous seeing the doctor. This treatment from the receptionist was unacceptable. I made a verbal complaint and twice they said they would have someone call me. That was a month ago. After 15 years we are changing practices . No one deserves this treatment and worse the health centre has ignored my complaint.
Address issues presented , don’t ignore
Try to hire more full time GP’s
Be kind to patients /clients .. we are not well so compassion and understanding go a long way