The Dame Sybil Thorndike Health Care Centre

The Dame Sybil Thorndike Health Care Centre 2022-12-02 Person 2 5 0

Can never see a doctor face to face without having to do a stupid online form which not everyone is good with,also most the questions have nothing to do with your problem is about

Be more understanding

The Dame Sybil Thorndike Health Care Centre 2022-10-04 Person 1 5 0

Econsults are not always answered often have to be followed up and are not user friendly . Prescriptions take far too long to process and items are often left off. It is difficult that reception cannot contact the prescription team. We have often spent hours on the phone endeavouring to get an appointment. We have been told by reception the best way to get an appointment is to queue up at 8 outside the building which is not suitable if ill. We realise these issues are caused by staffing shortages but this makes it no less frustrating for your patients.

Please see above comments.

The Dame Sybil Thorndike Health Care Centre 2022-09-26 Person 3 5 0

I have been a patient with the Thorndyke for many years and have always been happy with the service and care I have received. I have always found the receptionists to be helpful and sympathetic to my needs. It isn’t easy to get an appointment on this occasion my telephone consultation was arranged via calling 111 and then waiting until 6pm in the evening before the promised call from the GP. I can’t fault the treatment given following the call.

I understand the difficulties all Dr surgeries are under going and try to use the Dr as a last resort only but the level of anxiety I feel when I hear ‘ you are 16th in the queue which means you know you aren’t going to get an appointment is indescribable. Thankfully the route through 111 does seem to work better.

The Dame Sybil Thorndike Health Care Centre 2022-09-23 Person 4 5 0

Very happy quick service

Nothing

The Dame Sybil Thorndike Health Care Centre 2022-09-14 Person 2 5 0

Waiting time to speak to reception ranges between 30 to 45 mins. Never ever an appointment regardless of having a lung condition and multiple course of antibiotics. Just get a Doctors call!

The Doctors actually seeing patients.