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Written by a patient
25th November 2020

The doctors are good, though let down by the reception team, have been with the practice for some time but now looking to change. Helen is helpful, however, the one with short short hair and glasses is so rude on countless of occasion, one time didn’t even answer my question just said “ yeah okay” and shut the phone - obviously wasn’t listening. Interrupts and sounds sooooo miserable, why work there if you seem fed up the minute you pick up the call. It’s a shame now one person has led me to my decision. I don’t like calling the practice incase she picks up, when you have a concern the last thing you want is to speak to someone who seems draining, uninterested, fed up and rude.

Get staff that actually care about the person calling, and seem like they want to do their best to help.

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