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The Callowland Surgery 2020-10-28 Person 2 5 0

I have been with the callowland surgery for many years now and as A family we fortunately do not often need to visit doctors however recently I’ve experienced huge problems with service I’ve received on my own visits and my sons visit. My experience- being referred for tests of all kinds from my doctor I was told to make appointment with nurse which receptionist booked for me only to find (on the day of visit) the nurse wouldn’t carry out test and I was sent away worrying and without tests done My son - booking an appointment for a vaccine, receptionist made appointment. At the appointment the nurse told me I had to check if he had 100% not had vacation at school and gave me an email then said once they had confirmed that it would be ‘no problem and she would definitely administer’. I was a little concerned that his doctor didn’t have his full medical records . I spent the time backwards and forwards to get confirmation that he hadn’t had it but finally got the email to say he hadn’t so called nurse directly to rearrange another appointment At this appointment he was once again refused the vaccine. My issue is this , why waste our time and the appointment time at the surgery. A simple telephone call to cancel and explain would have been appreciated. Instead we visited on 3 occasions between us to sit in a waiting room and wasted 3 appointments. The lack of communication is unreal and leads to very frustrated patients and as I say completely wasted appointments.

Communication before the appointment. Better communication within doctors. Having up to date medical records