The Buxted Surgery

Written by a patient

Needed an appointment earliest 17th March (this report written 3 March). Told if this no good (and it wasn't) to do a phone up appt on the morning. This means taking the day off as I work in London. Attitude of the receptionist was appalling, even telling me to 'be quiet' when she was doing something on the computer. Pharmacy - staff are excellent but this isn't under the control of the surgery, so I'm not surprised.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a carer

Brand new surgery earlier this year. Very clean, large waiting area. Childrens playground immediately outside (useful as you will likely have to wait a very long time). One receptionist at the front - several more chatting and 'having a laugh' in the next room. The queue was immense - I was late for the appointment by the time the receptionist saw me, but had to wait nearly another hour anyway. The GP's have to come out into the waiting area to shout for patients - so old fashioned. No thought seems to have been put into making this an efficient practise - a basic self check in screen and automatic call up so the GP's don't have to walk backwards and forwards would help. My advice to anyone would be run and sign up at Bird in Eye Surgery in Uckfield - by far superior in the forward thinking nature and the absolute efficiency with which it's run - this surgery isn't even on the same page yet - such a shame with such a lovely building.

Cleanliness

Efficiency

Caring

Nursing staff

Dignity/Respect