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Written by a patient
21st February 2019


I have a six month old baby and was unable to register and get an appointment on the same day. I tried again the following day and was told there were no appointments in the morning to call back in the afternoon. I tried again twice in the afternoon and was told there were no appointments and would have to go to the hub or a&e. I tried again later at 6pm to see if I could at least speak to the duty doctor, my baby was screaming non stop and the receptionist heard and got a doctor to call back. I was “told off” for not bringing my daughter in sooner, and even though the website says it’s open til 8pm I was told they closed at 6.30pm by the doctor, Dr Chagarlamudi. I was told my baby could be seen if I could get to the surgery in 20 mins before they closed. The same doctor was not friendly, empathic nor gave eye contact, did not listen to what I was saying and I had to repeat myself several times. She called my daughter “he” on several occasions and did not address her or speak to her once to acknowledge her, even on examination when my baby looked scared and ended up crying. I had to ask for explanations regarding her symptoms and medications prescribed, and felt rushed and a burden. I was told on leaving a word of advise was to call at 8am for an appointment in the future. As if i hadn’t been trying for over 24 hours! I’ve not known a surgery to not offer to see a baby or at least offer a telephone consultation on same day. I also don’t think I was spoken to or treated with respect or empathy as a mother who has been up with her baby and caring for her throughout the last 72 hours with her illness. Terrible patient care! I was told it would be at least 2 weeks to see the GP who specialises in Paediatrics as he is popular. I can see why there are such waiting times to see certain doctors if others treat their patients like this!

25th February 2019
Response from The Bromley Common Practice

I'm sorry to read this review and for your recent experience of the practice. I would like to investigate and respond to you personally regarding your complaint but unfortunately you've not left your name. If you would like me to address your comments please contact me (Katie Mitchell, Practice Manager), and I'll deal with your concerns as per our complaints procedure, rather than on a public forum. I hope your next experience of the practice will be much improved.

Recommend
Involvement
Cleanliness
Staff
Appointment