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The Bromley Common Practice
2019-03-25
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Written by a patient
Written by a patient 25th March 2019
Regarding my marks for Receptionists. I would have awarded 5 Stars. However due to one occasion in recent months I have to make a point. During a telephone conversation concerning an urgent request for medicine following discharge from Hospital following a Heart attack I asked for help and was brought to tears due to my stressed condition by the response from the prescription clerk. Fortunately it was resolved by my wife's intervention with another member of staff. I am very disappointed to have to raise this. I did not complain at the time.
7th May 2019
Response from The Bromley Common Practice
I'm so sorry for your recent experience. I'm glad that another member of staff managed to sort the matter out but should you wish me to investigate under our complaints process please contact me (Katie Mitchell, Practice Manager) directly. Thank you for leaving feedback.