The Bromley Common Practice

The Bromley Common Practice 2019-02-21 Person 1 5 0

I have a six month old baby and was unable to register and get an appointment on the same day. I tried again the following day and was told there were no appointments in the morning to call back in the afternoon. I tried again twice in the afternoon and was told there were no appointments and would have to go to the hub or a&e. I tried again later at 6pm to see if I could at least speak to the duty doctor, my baby was screaming non stop and the receptionist heard and got a doctor to call back. I was “told off” for not bringing my daughter in sooner, and even though the website says it’s open til 8pm I was told they closed at 6.30pm by the doctor, Dr Chagarlamudi. I was told my baby could be seen if I could get to the surgery in 20 mins before they closed. The same doctor was not friendly, empathic nor gave eye contact, did not listen to what I was saying and I had to repeat myself several times. She called my daughter “he” on several occasions and did not address her or speak to her once to acknowledge her, even on examination when my baby looked scared and ended up crying. I had to ask for explanations regarding her symptoms and medications prescribed, and felt rushed and a burden. I was told on leaving a word of advise was to call at 8am for an appointment in the future. As if i hadn’t been trying for over 24 hours! I’ve not known a surgery to not offer to see a baby or at least offer a telephone consultation on same day. I also don’t think I was spoken to or treated with respect or empathy as a mother who has been up with her baby and caring for her throughout the last 72 hours with her illness. Terrible patient care! I was told it would be at least 2 weeks to see the GP who specialises in Paediatrics as he is popular. I can see why there are such waiting times to see certain doctors if others treat their patients like this!

The Bromley Common Practice 2018-12-05 Person 4 5 0

It is problematic for people like me who are on the way to work, or trying to get the kids to school to call up for an on the day appointment at 8.30am, but if you don’t call on the dot of 8.30am then very difficult to get seen. The doctor I like seeing only works part time and that makes it difficult to see her. Sometimes appointments run very late.

The Bromley Common Practice 2018-11-15 Person 5 5 0

Staff always helpful. polite, and kind. Dont really have much problems getting an appointment when needed.

The Bromley Common Practice 2018-11-01 Person 5 5 0

Excellent service both by the receptionist and Dr Chandan

The Bromley Common Practice 2018-06-03 Person 4 5 0

The practice is generally very good. I much prefer some doctors to others as they seem to care and understand more. The only issue can be parking so, wherever possible, I'd suggest leaving the car behind and walking or parking in a local side street instead of the car park.