Share review of The Boileau Road Surgery

The Boileau Road Surgery 2025-06-13 Person 3 5 0

The receptionist made a mistake, apologised and managed to guarantee an appointment with the Duty Dr. But before realising that had made a mistake in not informing me about a change on the schedule, aproached the situation using a rude tone of voice and not opening space (and opportunity) to listen to my explanation. Not everyone is always right and this one being a recurrent approach, this is an attitude that should be open to improvement (or to change)!

The receptionist should provide patients the time to explain their needs/concerns/questions before making a judgement, cutting one's word and jump to conclusions.