The Beacon Health Group

Written by a patient

Receptionist are the rudest people you have ever met! The surgery is so unhelpful and so rude, and dont know how to treat patients! Mountbatten house surgery always has locums! So you never get regular care or any follow ups as you always see someone different! However when you do see a doctor depending on who it is, Dr Stanfield is one of the nicest caring doctors going, and is brillant at her job! However, other doctors havent got time for you, or no follow up is done even if you have been to a&e And Confidentially here is A JOKE!!! They break it, like there is no tomorrow. Stay away!

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Written by a patient

After 30 minutes on hold from ringing as soon as the surgery opened to get an urgent appointment I was told I needed to disclose my complaint to the receptionist as they had to triage the appointments. Absolute joke, this is between me and the doctor, all I could get an appointment for was a telephone call back from a DR. Useless! Their significant reduction in service Definitely correlates with their partnering with beacon health and the retirement of Dr Freed, those days will never return. What ever happened to having a named GP? I don't know any of them there anymore and they seem to have a constant flow of locums rather than any steady GP's

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Written by a patient

I have lists and list's of bad things about this doctor surgery, they always have locums on and never a partner GP the receptionist are always rude, I tried to make an PREBOOKABLE Appointment and the receptionist said there was nothing for that day but I was trying to explain it was pre bookable appointment, she was so rude and really unhelpful I only managed to make an appointment when I rang back the next day and got a nicer receptionist.

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Written by a patient

I was extremely disappointed at my most recent experience. Having felt particularly unwell for 4 days, I felt I should get the symptoms checked out so decided to see a Doctor. Unfortunately there were no Doctors on duty who I recognised, this seems to be a regular occurrence with a continual revolving door of different GP's and Locums on duty. Already feeling unwell, I then had the misfortune to have to sit in a less than welcoming reception which was very hot and stuffy and surely an environment to harbour germs? I then had to endure a 45 minute delay to my appointment (no explanation given) and by the time I got to see a Doctor I was feeling decidedly worse. I have to agree with other reviews in that having been a patient of this practice for over 30 years, there has been a marked deterioration in the experience you now receive. Staff need retraining in the art of customer service. It is virtually impossible to be able to get an appointment over the phone for the same day and the Doctors seem to change weekly. On the day I visited there was only one actual GP on duty plus a Locum and Nurse Practitioner. It is no coincidence that the deterioration in overall service follows the retirement of Doctor Freed, the last of the original GP's remaining at the practice but perhaps more significantly, since the practice merged with Beacon Health in Danbury. Everybody now seems far too busy to deal with patients. Oh for the days of Doctor Hariram, but those days have gone and this is now what they call progress. I hope I am not ill again for a very long time.

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Written by a patient

All I needed was a prescription for contraceptive pills. They wouldn't allow a repeat prescription so an appointment was booked for 4.10. Unfortunately their computers were down so appointments were written on paper. I was prompt for my appointment but told I had no appointment booked when I arrived. No apology was given and I was added to the end of the list and had to wait almost an hour.

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