The Beacon Health Group

Written by a patient

Getting an appointment is like pulling teeth from a Gummy Bear. Near enough impossible. There seems to only ever be 1 receptionist on duty who often gets involved in lengthy discussions with patients. Expect to queue, for a long time. Documents left with reception to be passed to the doctor (following a specific request from a doctor) were passed to a nurse instead resulting in being pestered for something that need no be done. The service is somewhere between poor and rubbish. There is no contact email address. In this day & age!!! I guess they don't want grubby patients contacting them. Better service at the vets.

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Written by a patient

Moulsham Lodge has gone downhill since the take over from Beacon Health Group. If you want to register try elsewhere

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Written by a carer

My 17 yo daughter has been very unwell for 5 days with no cold or flu symptoms . Not wanting to waste anyones time , i rang 111 for advice . I gave my daughter the phone and left the room when the advisor wanted to talk to her . After their conversation had finished my daughter informed me that they had forwarded the notes to Danbury medical centre and we would be expected within 2 hours . On arrival 1 hour later my daughter politely told the receptionist what she was told , to which this rude , horrible person replied " and what do they want us to do about it " ? . I was mortified to say the least , anyhow we waited for 2 hours 20 minutes with my daughter asleep on the seats of my work van (as i had left work to take her) before deciding the best place for her was back in bed until the dr contacted us . Chris , a polite gentleman phoned at 5 and told my daughter to ring the following morning and he would prioritise her appointment . She rang this morning from 8.26am to be told there are no appointments available ! , do they even communicate amoungst each other in this place ? . Overall the service she has recieved from this centre is a disgrace and i will be registering her elsewhere

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Written by a patient

If you ever manage to make an appointment to see a doctor at this surgery you're doing well. Since moving from Eves Corner service has become dire. At their old site they had two full time receptionists, now there is only one. Aspects such as checking blood pressure have become unsupervised do it yourself. Danbury residents frequently end up having to attend their other practice based in north Springfield, Chelmsford. Fundamentally, this surgery needs better management, to close its books to ever expanding Maldon residents, at least one more full time receptionist, and more doctors.

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Written by a patient

Don`t be fooled by this nice looking surgery. Stay away from this place to avoid being disappointed. The staff from top to the bottom are rude and incompetent and are a disgrace to this surgery, they couldn't care less about you. Giving 1 star rating is pushing it. The appointment system takes it to a new level - absolute joke. Trust someone in management at Beacon health is reading the reviews before this place closes down!!

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