Testvale Surgery

12 Salisbury Road, Totton, Southampton, England, SO40 3PY 2 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
16th March 2023


Awful terrible service. Everyone us just a number. No empathy from the receptionists. Its like every time you phone your disturbing them. Awful. Leaving them trying somewhere else.

Suggested improvements
Treat people with respect and dignity when they call to get an appointment. Especially with people with learning difficulties. It's not easy for them to call to get appointments when the receptionists are so rude.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
28th December 2018


E consultation is a joke. Despite the email confirmation advising "Thank you for completing an online consultation. One of your doctors will now review your answers" this is never reviewed by a doctor and the reply is always "call and book an appoinment". I highlighted this to the practice manager who does not seem to think that wasting people time with a service that does not do what it says on the website is a issue. So instead of a qualified doctor (as it states on website) reviewing your case it is reviewed by an admin assistant who just fobs you off.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Testvale Surgery: http://iwgc.net/ecc9c