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Tadworth Medical Centre
2019-11-07
Person
1
5
0
Written by a patient
Written by a patient 7th November 2019
Yesterday I tried to order a repeat prescription on line only to find out that I was not recognised anymore even though I have done this before. I phoned the surgery and was told a new system had been set up. To enable me to get on the system I was emailed relevant codes to use when prompted. However this failed!! The website said "You are using codes no longer valid, please contact your Surgery". After several frustrating attempts at gaining access I had to resort to going to the Surgery in person where I was informed that I had been given the wrong Linkage Key. No apologies received even though I had spent a lot frustrating time ------two phone calls and a trip to the Surgery to sort it out. Why I was removed from the system in the first place when my wife still able to access it, I fail to understand. Technology is great when it works but is dependent on human beings giving the correct information!!!!