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Written by a patient
22nd October 2019


The communication between the surgery and patients is terrible. While I was home after surgery to fix a broken leg I got continuous calls for me to come in for a blood pressure test?!? A simple check of my records would’ve shown I was not able to get to the surgery. No reference or check up on how I was recovering? Then my repeat prescription was just stopped for no reason? And I was left without meds...when I queried at reception, the receptionist was very rude. I had to bite my tongue not to lower myself to her level. Again no care given about how I might be, or anything said about sorry and we’ll try get your meds ASAP. I am tempted to change surgeries. I certainly won’t be in a hurry to make an appointment anytime soon. Perhaps that’s what they want.

Recommend
Involvement
Cleanliness
Staff
Appointment