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Tadworth Medical Centre 2019-03-22 Person 2 5 0

Prescription errors occur, dropped new prescription in from hospital. Wait 48 hours to pick up and when collected (unfortunately by my mother) not myself the script is wrong despite the doctors being given the hospital letter telling them what to prescribe. I now have to wait over the wk end for another script due to incompetent general practitioners who fail to read what is given to them It amazes me how the NHS can even contemplate integration of care when GP practices are not patient centered. The reception team are rude and put the blame on the service user. There is no recognition of the need to provide individualised care..and never an apology for their mistakes. Where is the duty of candour.