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Written by a patient
5th September 2020


I had 2 issues just with getting 1 prescription, in which the doctors firstly did it wrong and then secondly rejected my request for it to be adjusted to make it correct. However, the reason for this review is to say thank you to the lovely receptionist who I spoke to on the phone on the 3rd and 4th of September. She was so friendly and and easy to talk to and got the issue with my prescription finally solved. She was definitely the nicest and most friendly receptionist I have spoken to at the surgery so a big thank you to her.

Suggested improvements
Not given me the wrong prescription, not rejecting my second request even when it was correcting the doctor’s mistake, and telling me that it had been rejected so I didn’t waste my time going to the the chemist to collect it when it wasn’t even there.

Experience
Involvement
Cleanliness
Staff
Appointment