Sutherland Lodge Surgery

115 Baddow Road, Chelmsford, Chelmsford, Essex, CM2 7PY 121 reviews

Reviews

Recommend
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30th November 2022


It’s always difficult to get through surgery reception is improving

Suggested improvements
Care of patients

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th October 2021


When u ring them at 8 in morning your stuck in a que while in that que a voice say if u call after 11am your more than likely not to get an appointment. Well that's all rubbish coz if u call after 8am in morning u can't get an appointment. I've got a thorn in my finger for nearly two weeks can't get it out its now swollen gone green and hard and hot to touch. It is throbbing. I called said news emergency appointment as need antibiotics to get rid of infection and constantly get told by them ring in morning so u ring next morning to get told the same thing over and over again. U could be dying and still wouldn't get seen. U cannot ring 111 as they say as it in surgery time to ring them. Get fobbed off from all directions

Suggested improvements
Give an appointment and h lo the patients not fobb them off

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
5th December 2019


I had an appointment a few weeks ago only to find out that the woman I saw was not a doctor but someone who could give out prescriptions. I had to tell her what my tablet does. She asked about my depression which I had to tell her I wasn’t even suffering from. She had my notes on screen so where that came from is beyond me. As she wasn’t actually a doctor I was told to make an appointment before I get my medication next time. I tried for days on end to call and never got an answer. Eventually today I went down to the surgery and guess what, no appointment available till mid January !!. Also the lady was sitting so far back that everyone waiting now knows what medication I’m on and why I’m on it. I have never written a complaint before and I’m 60 now so it shows that for me to complain it must be bad. This surgery has gone down hill so badly I am disgusted.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
17th May 2018


Repeated calls they never answer the phone and have been repeatedly lied to by DR Douglas-Graham! If you absolutely must see a doctor at this practice make sure it’s not him if you don’t want to be fobbed off, rushed out the door and lied to!!!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
7th February 2018


Used to be an excellent surgery with a real can do attitude until virgin took over. The reception staff give out wrong and conflicting information with no apologies or attempt to sort out their mistakes. This is certainly not a one off. When every one is singing off a different song sheet it usually points to wards poor systems or management or both.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Sutherland Lodge Surgery: http://iwgc.net/ejml9