Strathmore Medical Practice

Strathmore Medical Practice 2023-10-19 Person 1 5 0

It is meant to take two weeks to be seen if your G.P. suspects cancer. My G.P. suspects I have skin cancer. It took Strathmoore surgery (Wrecsam) THREE WORKING DAYS to send an “Urgent Referral” to the bookings department. I have been told that there is a TEN WEEK DELAY…. I am going to have to wait TWELVE+ WEEKS for an “Emergency Referral”. I have three children one of whom is only nine years old. Strathmoore's delay has caused me a huge amount of distress and has probably shortened my chances of survival.

They could have treated my G.P's request as "Urgent" as she had said it was and sent it off in time.

Strathmore Medical Practice 2023-06-06 Person 2 5 0

It seems almost impossible to get an appointment to see a doctor. If you are old or ill, you cannot join in the 8 o'clock melee so that's out. Then you look at the online system to arrange to speak to a doctor but that is always closed - or so it seems. Other pracices keep this system open all day but not Strathmore. Why?

Perhaps keep a few appoinments (even telephone consultations) available for the vulnerable. We seem surfeited here in a sea of neglect. Or, at least, open up the e-consult for the desperate. Every other practice offers that.

Strathmore Medical Practice 2023-03-07 Person 2 5 0

So I don’t need an appointment for a week because it’s not an emergency but I also should have gone to A an E because it is a life-threatening emergency! Which is it Strathmore because you can’t have it both ways. Make it make sense because I don’t understand. Plus the receptionists are a liability.

Nothing

Strathmore Medical Practice 2023-03-03 Person 2 5 0

Honestly I think they need to improve their systems and their receptionists. I don’t think it’s fair to hand out appointments realistically in the first half hour of opening. That’s not a triage system but a “first come, first served system.” I’ve had a look at a couple of medical practices (in a basic first to come up in a Google search) and they offer: 48 Hour appointments. We aim to offer an appointment within two working days for people with problems that are not urgent but need reasonably quick attention. These appointments become available on a rolling basis and so it is not necessary to phone at any particular time of day to be given one of them. You will offered an appointment with the first available GP, not necessarily the one of your choice. (Narbeth Surgery) Or: 1. Critical service: available 8am till 6pm daily for patients who are seriously unwell and may require hospital treatment if not managed today 2. Routine appointments: phone on the day that you wish to be seen to book a routine appointment. We will have a fixed number of appointments available every day. When they have all been given out, then it would be a question of calling back on a different day. 3. Follow up appointments: some appts will be kept on one side for when the doctor has specifically requested you to book a follow up appointment with them. I think they need to change the system because the same people who ring up consistently at 8am, get all the appointments. Are they more in need? Who knows they just rang up first. There’s no triage there. Good idea to keep appointments back because they’re denying patients treatment who may need it more urgently.

Nothing.

Strathmore Medical Practice 2022-11-22 Person 2 5 0

Listen too people not pass the buck

Have on going condtion and the left hand does know what right hand is doing always seen different doctors i requested an call back.as felt not well too go too the appointment nobody rings or locome.my condtion has become worse not been out for weeks,the mmanager there under manager is most nasty person I ever come across they are not listening too me or monitoring me as im under another hospital and they inform them they im fine. If you not ring at 8 you had it how can i when ill. One doctor gives medication that does not work they don't listen just fob you off too ae now gone down too under six stone sending nurses out who I know don't know nothing about me.they forget you wait all day wish I never went there sick too death of this i was told not ring so much when they told me their duty of care is out of window, the hospital inform them they cant find notes so they say since I been here I have become worse I rest my case theres one reveptionst in morning older voice hortid women ohh ring out hours go to tooo AE I went in my pyjamas was really bad that day gave me the same medication cant take they reffer me urgent the hospital say its routine end of my tether now reception have laughed at me in background its her again they not got clue each doctor cant access notes yet they have them they running my life