Strathesk Medical Group

The Health Centre, 109-111 High Street, Bonnyrigg, Midlothian Scotland, EH19 2ET
16 reviews

Reviews

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Written by a carer
9th March 2018


All my experiences with this surgery have been extremely negative. It's impossible to get an appointment for anything other than a routine test or clinic (e.g. blood work, flu jab etc.). If you need an appointment you have to ring up on the day and after sitting on the phone between 8:30 and 9:00 you find out there's no appointments. You have to do the same thing every day until somehow miraculously you get one - meaning that you can't travel to work until after 9am every day, and hopefully your employer is ok with you dropping everything for an appointment with no prior notice. Reception staff are extremely unhelpful and make it obvious that they just don't care. The one nurse I have seen was rude, patronising and insensitive. I understand that the medical centre has to deal with an expanding population but at the end what use is a doctors surgery if you can't see a GP? If I could afford private healthcare i'd be there in a heartbeat, as it is i'm left with a medical issue going untreated until the day I finally get through.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
12th October 2017


You can wait up to an hour past your agreed appointment, the reception staff are so rude and unhelpful, the doctors would rather phone than see you and diagnose the problem. It's a hazard going to this surgery!!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
21st July 2017


The practice is dealing with an ever increasing number of residents and with that it's adapting new and better working practices to meet demand. With this I have found the staff are still patient focused and do their utmost to treat everyone fairly at the point of need. An example of this is doctors remaining in the surgery until late in the evening to deal with enquiries from earlier that day over the phone. In my case this allowed me to be involved in the issues relating to my care and treatment whereby I can maintain a good level of health.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
29th June 2017


This practice used to be the best in the area. It is far from that now. I have had several bad experiences and I was told by a consultant that despite speaking to one of the doctors, had I not gone to NHS24 I could have lost my sight. There is one doctor who, even after receiving a letter from the hospital saying what prescription I should get has refused twice to give me the correct one. It is impossible to get an appointment by telephone and you cannot make an appointment in advance with the doctor you wish to see. All in all, not at all satisfactory. Everyone seems totally disinterested.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
30th May 2017


This surgery is no longer viable as a health care facility. I am aware that is a rather strong statement to make but how else do you describe a care facility that is no longer accessible by phone. Try for yourself and listen to the numbe unobtainable message or simply nothing at all. I gave up after 30 minutes a month or so ago. My wife who has a urine infection this morning can't get a reply. She phoned NHS24 in desperation but they cannot provide medication within surgery hours. They phoned Strathesk themselves and were shocked to find that they could not get through. They are going to complain at the failure to provide a 'duty of care'.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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