Stovell House Surgery

188 Lower Addiscombe Road, Croydon, England, CR0 6AH 16 reviews

Reviews

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Written by a patient
25th September 2018


An absolutely brilliant GP practice. The reception staff are always friendly and helpful, and the few sessions I have had with the GPS have all been efficient. Also, compared to my previous GP in the similar area, this practice seems to have many more appointments available. Glad I switched!

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
7th November 2017


You can never get an appointment and always have to wait a week to be seen. Also if you want to speak to the doctor on the telephone don't waste your time and go to a walk in centre which I've had to do the last two times I've needed a doctor.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
6th July 2017


My family are newly registered at Stovell House, having been with a previous surgery over 40 years. I have nothing but praise for all the staff we've dealt with, from the registration process through to ongoing health problems. Reception, HCA, Nurses and Doctors have all been helpful, supportive and attentive in our various dealings and I've even recommended the surgery to a neighbour in the last week. Keep up the excellent work in the extremely demanding and challenging jobs that you have. Thank you.

Recommend
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Staff
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Written by a patient
7th June 2016


Listen to your patients! After telling my gp what I'm allergic to I was still prescribed pretty much the same thing but with a fancy name. After wasting £8.40 on a prescription that I took 2/30 tablets, I had a reaction to them as I suspected and told the GP. The next day I was given another prescription to take. Turns out I would have to pay another £8.40 because there's nothing anyone can do. £16.80 in two days are you joking me!!! Listen to your patients to avoid this in the future. I'm absolutely fuming!

Recommend
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Staff
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Written by a carer
21st September 2015


I just called at 15:00 on 21.09.15 as I am worried my grandmother Alzheimers - I asked the receptionist if she could confirm my grandmother is a patient if i gave her name and address, she rudely said no she cannot, she's not giving information out and i need the DOB if she was to help any further. I explained my grandmother lives 2.5hours away from me yet i am the closest relative so i cant look for papers confirming her DOB, my family do not have the exact date because she is a jehovahs witness so doesn't celebrate her birthday so its hard for us to know the exact date, i said approx July 1982/83. She put me on hold as i said i need someone to help me, after a few minutes a colleague answered the phone then realised i was on hold so put me back on hold again and the original receptionist came back on and took the name and address and asked if i needed to make her an appointment. I explained i would like to make a home visit and before i could explain why she interupts to say why is there a medical issue, I said yes, she can barely go to the shops to buy food anymore and the reason im calling is i believe she needs an assessment as im not 100% sure she could even remember where the surgery is and again before i could finish my sentence she interupted to tell me to call back in the morning, that way i can ask for a Doctor to call me back to discuss this as she doesnt know how to help. i asked if i could book the call back now and she said no. i asked why and she said because tomorrow they can organise it easier. i asked why i couldnt arrange a call back yet i could arrange an appointment, she stuttered and i couldnt listen anymore, i hung up. Unsure of her name but im sure she will remember how unhelpful she was during the call - please train on customer service, im glad it was me that called and not my grandmother!!! Very upset and angry that i was made to feel like a criminal at the start of the call and then like a number when im made to call back the next day. All im trying to do is help my grandmother who lives on her own and health seems to be declining, wish the receptionist had more understanding than talking to me like a robot. Ill be calling back tomorrow so i hope i receive a better service.

Recommend
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