3 Stockett Lane, Coxheath, Maidstone, England, ME17 4PS
Phoned in to get an appointment for my child in the morning. Didn't get the now compulsory 'ring back' from triage, rang the surgery again, triage team had left for the day! Receptionist could see we were on the list, but couldn't see a reason why we hadn't been called. This new system doesn't work, you have to phone in the morning to get an appointment, you can't get ill in the afternoon, from the signs in the surgery you can't walk in to request an appointment, you have to phone in. Not great service.
So far I have not visited the surgery in person since it merged with The Orchard Medical Practice. However my experience between October and February following major surgery was not good, with calls not returned and mistakes made sending samples for testing. I have not attempted to make an appointment recently as I understand you have to wait for up to an hour to get through on the phone to be then told there are none available. I do need to see a doctor but cannot face the hassle! As there is no N/A in the chart above I am unable to comment on the cleanliness of the surgery, so have selected a middle rating.
Unfortunately not great experience today Saw a ‘nurse’ which turned out to be a health care assistant I guess. No introductions and no badge so still not sure. Unable to work equipment ,had to get help from student nurse (no badge again) Not able to give me enough details about my blood results to reassure me,told the doctor had not seen results yet even though they had been taken over 2 weeks ago! Took my blood pressure which seemed extremely high, nil done about that result, so hope I don’t have a stroke before I see doctor next. Stockett Lane this is not the only time you have sent me to a nurse who has turned out to be a health care assistant. It is misleading particularly when they do not have knowledge and ability to know what are normal parameters, and cannot answer questions or adequately trained to work equipment I am happy to discuss this further Also receptionists need to be mindful about their conversations...confidentiality
Have been with Stockett Lane all my life and have noticed how much worse it gets year on year. Receptionists act like they don't want to be there and seem to consider being asked a question as a painful interruption to their day with an audible sigh.
Everyone knows the NHS are struggling but we have been with the practice for about 7 years and have always had a great service.