Stillmoor House Surgery

Dennison Road, Bodmin, Cornwall, England, PL31 2JJ
11 reviews

Reviews

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Written by a patient
24th November 2018


It took 3 emergency visits before I actually saw a doctor. I was extremely unwell but no doctor would visit. I was taken to the surgery door by my partner and staggered to the waiting room, then later to a surgery. The paramedics were pretty good, they could see how ill I was. On the next visit a week later (still an emergency as I had got worse) a blood test was finally taken. The receptionist telephoned me 4 days after the test and said I needed to be seen urgently - that turned out to be the following Tuesday, hardly urgent (my dog gets seen the same day if it is urgent). The next blood test (again urgent) took 2 weeks for an appointment, another week for a result and another week for an appointment (one month in total before I saw a doctor again). If you are ill this is not the place to go. On my second visit to the surgery I "picked up" a cold and "hand foot and mouth" (I hadn't been out of my house or had any visitors prior to this second visit). This was the last thing I needed on top of the other illness. The waiting room is dingy and dismal - don't touch anything there. Waiting in the same room as about 10 other sick people is not a good plan. Of 4 visits so far I have seen 2 paramedics and 2 different doctors. What happened to continuity of care?

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Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
17th December 2017


I called for an appointment on Friday morning 8th December. The receptionist was very helpful and arranged an appointment at 10: 40 hrs. I was seen by the nurse practitioner Ali who was very thorough, kind and patient. Ali gave me my prescription and I was back home within 30 minutes. Stilmore surgery provide an excellent service.

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Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
26th June 2017


It may not be the fault directly of the surgery. They maybe short staffed due to GP shortages. I find it unacceptable to wait a month for routine appointments, this could be dangerous and could contribute to an earlier death. With cancer, disease early detection could be lifesaving !

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Involvement
Cleanliness
Staff
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Written by a patient
15th February 2017


Problem with this surgery is not the doctors or nurses its the receptionists. Very rude and not helpful!... been with this surgery for nearly 10 yrs but when they have a new receptionist last yr my nightmare begins. How can these people work at a surgery who hang up the phones when you are asking for help/appointment for your two astmatic kids. Took both my kids even she only give 1 appointment. Thankfully the asthma nurse was so good and helpfull, was even sorry for what happened and said i did the right thing to just bring both of them. First time it happens I just ignored it coz anyways my kids has been seen but, happens 2x now so complain it is!.. Not having this rudeness anymore

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th February 2017


The problem with this surgery is not the doctors it's one of the receptionist . I've asked for an appointment for my 2 kids to be seen by the asthma nurse. But was told that only 1 can be seen and the other one is after a month. told her that my girl needs a follow up check up as she's been discharged for asthma attack and my son run out of his brown inhailer. I've ask if it's possible to ask for prescription but said he needs to be seen but insisting that only 1 can be seen and I need to choose between my kids who is more important. Not so helpful and worse part hang up the phone. So I took both my kids together even only one has appointment. Thankfully the asthma nurse Cathryn/Kathryn was very helpfully and she was the one who's sorry for what happen. Then it happen again with the same receptionist she was so rude! Hang up the phone again! Will be complaining this time !!!!....

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Stillmoor House Surgery: http://iwgc.net/ece66