Steyning Health Centre
8th September 2021
It has been so difficult to get a blood test, it has taken 3 weeks to get an appointment, when i have to have these monthly. You cannot book an advised appointment, which is ridiculous considering i have been having these since January 2020, and I cannot get a repeat prescription with out an up to date test. I do not work locally and I work through by lunch time. I was told by a member of staff that I should go to the hospital, which I am not near one and it already takes me 1hr to get to work. When I do get an appointment in the mornings, I have to make the time up at the end of the day and I do not get paid sick pay. Also I was told today that they are under staffed for many are on holiday, this is not my problem. Also, seven weeks ago my 19 year son was feeling suicidal and I told the receptionist at 8.30am I need help that minuet and I needed advise. I was just told that I would have to wait for a phone call, it was too late for my son later had taken an overdose and I ended up with in in A & E by 9.30am. The GP did finally rang me back at 1.45pm, for the receptionist had never passed on the message of why I had called and that it was an emergency. Anyway, all he could say that " oh well, it seems the hospital is the best place for you" and that was it. I am so disappointed with this surgery, the one thing I will say is that the nurses are great and very helpful and I cannot fault them, so well done to you ladies, however, the receptionist on the other hand are dreadful.
Start letting us making appointments, when I do come in and I am told that there are not many appointments, however, every time I come in, I am the only one in the surgery.
Also, your receptionist are not nurses or GP's, they have got to stop letting people where the warrant an appointment or not. Or telling me that I cannot see the nurse for I do not have a form, when I do not need one. Also, when a GB is to call you back, make sure that they call you back on the same day. I have had it where they never called me back at all.