Steyning Health Centre
25th February 2021
THIS IS TO UPDATE AND REPLACE PREVIOUS REPORT FOR TWO REASONS
1. ADDITIONAL CLARIFICATION
2. WHEN FILLING IN THE FORM HERE - AND ANSWERING THE FOLLOWING QUESTION 'WHAT WE COULD HAVE DONE BETTER BOX' IT DOESNT SHOW UP WITH THAT IN THE REPORT - SO COMMENTS ARE OUT OF CONTEXT. THANK YOU
I don't go to the doctors often and try and resolve problems myself, but after months of trying to resolve a severe skin condition in which my face had swollen and I now couldn't open my eyes fully, I finally phoned the doctors only to be told a doctor would not speak to me - I should go and see a pharmacist and until I had tried at least three different types of creams the doctor would not speak with me.
I had a temperature of 40.1, BP of 125/77 and it was painful to even wear clothes. With my worsening condition the last thing I wanted to do was be amongst people nor waste time and money to address symptoms and not cause.
I went private. Blood tests and consultations resolved the issue without any creams.
What could you have done better?
1. Have a doctor speak with me
2. Asked qualifying questions to check age, severity, duration, other symptoms, ability to access other services
3. Show you care and you are not just looking for excuses not to see people