Sterndale Surgery

Written by a patient

The surgery is good once you're there, when you get there but getting an appointment is a NIGHTMARE. The booking line is closed for 3 hours in the middle of the day, and on Thursday afternoons, and randomly at other times. You generally have to wait around 3 weeks for an available appointment. You might get a cancellation but otherwise the only way to be seen sooner is to get an emergency appointment, which means ringing at 8.30 a.m. on the day - I've never managed to get through on the phone at that time so I usually go to the surgery in person instead. I have complained to the practice manager but she has no solutions and no plans to introduce online booking. The surgery's appointments generally fall within normal office hours (very annoying), but they do run an early-morning surgery on Monday and Thursday - again, though, you have to book weeks in advance for these. The surgery has a very good website at http://www.sterndalesurgery.co.uk/

Cleanliness

Efficiency

Caring

Nursing staff

Dignity/Respect