95 Stanwell Road, Ashford, Middlesex, England, TW15 3EA
If you want great care then ask for Dr Chawla.All the other doctors don't seem to have any time to listen or care .There are a lot of junior doctors at the practice that ask for her opinion anyway so why waste time seeing someone else! Reception are helpful.I have been put on hold a few times but that's to be expected I guess as it is a busy practice.
The receptionists at Stanwell Road Surgery are all very helpful and efficient. They usually have a smile for you and a sympathetic ear! It's not their fault that the appointment system is the way it is; ie. terrible (!)...so I don't blame theirs nor patients' frustrations!
Phoned asking if a referral had been sent. Secretary refused to speak to me & told reception to tell me to ask the GP !! Dr Bhatia is fantastic, so professional and caring but can't say the same about the others. The waiting time to get through to appointments is ridiculous. Well over 20 minutes. Jolanta and Jean on reception are very helpful. Dr Chawla is awful. Hardly looks up from computer. Helen the Nurse Practitioner is good. Would recommend Dr Bhatia but that's all.
Whilst waiting for my appointment the HCA was busy with various patients and her conversations could be clearly heard in the waiting room as she had not closed the doors. As a health care professional, I found this to be very unprofessional and there was a total lack of patient privacy and confidentiality. I certainly would not be happy having an appointment with her if this is her standard of practice.
I would like to say how impressed I was with Jolanta with a recent visit to the surgery. She was extremely helpful and gave me fantastic customer service, it was a pleasure speaking to her. Well done Jolanta.