95 Stanwell Road, Ashford, Middlesex, England, TW15 3EA
never able to get an appointment on the day die to 4k + other patients calling at the same time. Earliest online appointment is TWO WEEKS away. Its not a hair salon its a DOCTORS SURGERY who books to be ill two weeks in advance??????
If you want great care then ask for Dr Chawla.All the other doctors don't seem to have any time to listen or care .There are a lot of junior doctors at the practice that ask for her opinion anyway so why waste time seeing someone else! Reception are helpful.I have been put on hold a few times but that's to be expected I guess as it is a busy practice.
The receptionists at Stanwell Road Surgery are all very helpful and efficient. They usually have a smile for you and a sympathetic ear! It's not their fault that the appointment system is the way it is; ie. terrible (!)...so I don't blame theirs nor patients' frustrations!
Phoned asking if a referral had been sent. Secretary refused to speak to me & told reception to tell me to ask the GP !! Dr Bhatia is fantastic, so professional and caring but can't say the same about the others. The waiting time to get through to appointments is ridiculous. Well over 20 minutes. Jolanta and Jean on reception are very helpful. Dr Chawla is awful. Hardly looks up from computer. Helen the Nurse Practitioner is good. Would recommend Dr Bhatia but that's all.
Short link to review Stanwell Road Surgery: http://iwgc.net/ecgbp