Stanwell Road Surgery

Stanwell Road Surgery 2017-11-03 Person 0 5 0

I went there to register myself and 2 children and they turned us away because I dont have the details of vaccinations. I tried to explain what happened to this receptionist but she went on comparing her life circumstances to mine in front of other people/patients. I left this surgery teary eyed. She was so rude whatsoever. I haven't seen someone with such an attitude in my previous surgeries. How could she in a million years decline to register kids just because Of that reason. I may not have it on hands but I am sure that all details can be electronically transferred. She just simply said she wont register me and children in that surgery and told me to go to this other surgery.

Stanwell Road Surgery 2017-09-20 Person 5 5 0

I have always found all the staff here very friendly and willing to help. I consider myself extremely lucky to live in the area covered by this surgery. Receptionist's go out of their way to help. A large, local surgery has recently closed, meaning this surgery and other local ones have had to take on extra patients. If you're having problems, i would suggest speaking with the practice manager, as i can honestly say i have never had any problems here

Stanwell Road Surgery 2017-07-04 Person 3 5 0

It's about the receptionist called Jola or Jolanta I think she is Polish.Absolutely fantastic lady.Always ready to help.She has smile for everyone one and lots of patience. Well done .

Stanwell Road Surgery 2017-06-01 Person 1 5 0

I am running out of tablets and I'm disabled I phoned to put in a repeat prescription as goes direct to my pharmacist, a very rude receptionist said we don't do it over the phone go online or come down. I stated I didn't have an online account and was disabled and couldn't come down her responce exact wording " well get someone to come down or don't have them". I said I had no one and I am due to run out which is going to cause me great pain. Her reply "well your have to run out then until you come down " . The gp have all these signs to be nice to receptionist but I think the practise need to work on training there staff about paitent care and compassion. Also some telephone manners. The practise just seem to be employing anyone disgrass. So all in all I am now left to have no medication and can't get down until next week. Will be reporting this further I also hope they record there phone calls. Disgusting been with them 20 years and never have they had such a rubbish receptionist team as they do now. Such a shameful heartless practise.

Stanwell Road Surgery 2017-04-24 Person 2 5 0

never able to get an appointment on the day die to 4k + other patients calling at the same time. Earliest online appointment is TWO WEEKS away. Its not a hair salon its a DOCTORS SURGERY who books to be ill two weeks in advance??????