Staines Health GroupStaines Health Centre, Burges Way, Knowle Green, Staines, Middlesex, TW18 1XD 14 reviews
We are very lucky to be with this super practice. We have been cared for by them all for many years. We have always found the entire team to be very helpful, caring and professional ,and most importantly very approachable. The care we receive here is second to none. Our particular thanks to Dr Silver, Dr Shaunak, nurse Andrea Hill, nurse Louise Farley, Maureen and all the staff in reception. Thank you all for the wonderful care you provide us. The Ready family
I have suffered with episodes of tonsilitis for a few years now ever since being at Staines Health Group. Unlike the previous GP I was under who left me to suffer Staines Health Group have always been there for me, managing to fit me in for appointments and never saying 'it's just viral' they have always examined me and given me the treatment I need. I have trust in faith in all of the GPs there. Doctor Silver helped my eldest daughter so much when she was ill for a few years ago with a severe chest infection and she diagnosed her asthma, she was also a massive help when the same daughter broke her collar bone. She is supportive, honest and straight talking which I respect and like. The reception staff are always so busy but they have always dealt with my queries and requests quickly and efficiently.
I have been seeing Dr Silver since she joined the practice and the service I receive is second-to-none!! There were times (before Dr Silver joined the practice) that the receptionist were really unhelpful and scary and you dreaded calling the surgery. I felt any Doctor I saw only ever seem to prescribe paracetamol. However, this week couldn't have been more different experience to back then. I called at 0930 to try and see if I could leave a message to speak to Doctor Silver sometime that day. The receptionist couldn't have been more kind, understanding and most importantly helpful and even went the extra mile and got me an appointment booked to see her with in the hour. When you see Doctor Silver she explain things so well and makes it clear what is going on. She doesn't fob you off (with paracetamol!!) and you always come out of her surgery feeling happier at having received such an excellent service. I also agree with one of the other comments listed here - I cant believe the way the press portray doctors in papers. I just feel very, very lucky and grateful to receive the excellent service that Staines Health Group offer. Thank you so much to everyone. Claire Truman
This is a very good surgery and we feel have been very lucky being able to register here. It has improved significantly over the years, with some less-than-great GP's retiring or departing, leaving only the most committed individuals. The surgery is run by a an experienced team of associate doctors, with dr. Deborah Silver worth particular mention as not only a great professional, but an excellent organiser as well. What I think is particularly important to us - the patients - is the ability to be able to book urgent appointments on the day, despite normally longish waiting times to be seen by the doctor ( which again - these days, in the cut price NHS, seems like the norm ).
Whenever I have used the centre I have been impressed by the courtesy and quality of the service received. Making an appointment is easy now that this can be done online. My experience of all the functions - reception, nurses and doctors has always been very good and I feel very grateful to be covered by the Staines Health Group for my health needs.
Short link to review Staines Health Group: http://iwgc.net/ejhmi