Staines Health Centre, Burges Way, Knowle Green, Staines, Middlesex, TW18 1XD
Over the course of several weeks under your care, not only has there been physical rehabilitation and world class treatment, there has also been opportunity to reflect on the personal qualities the medical staff display when treating patients. Qualities that include a quiet confidence in understanding the importance in making a calm assessment of the patient. Having the skill and professional knowledge in administering medication and treatments that are fit for purpose rather than those dictated in a medical handbook. This, coupled with clear and concise communication make this practice an exceedingly professional medical provider. In a nutshell, Staines Health Group imbue confidence in patients of receiving the very best treatment, independent of public or private funding criteria.
My mother was treated with dignity and respect each time I visited. The care and attention she was given by the staff was excellent. We are extremely grateful to Peter Buck for everything he did for her. Every time we visited my mother was seen in a timely manner. The receptionists were extremely friendly and helpful, they did their best to accommodate us. There is nothing which could be improved about the service and care, only the parking.
Front office support staff at Staines Health Group (SHG). The medical staff at SHG receive glowing accolades on this web site, and rightly so. But please do not forget the outstanding service provided by the front-office function which supports many aspects of the medical excellence patients receive on a daily basis. The competence, patience and caring attitude of the front office staff is beyond reproach. This support is delivered professionally, consistently and on occasions under difficult and trying circumstances. When next in SHG, please pause for a moment and take time to thank the front-office staff for all their help and assistance, always provided in a non-judgemental, non-prejudicial, caring and efficient manner. A small thank-you goes a very long way. And is well deserved. Thank you.
DR GRIFFITHS-PATIENT FOR MANY YEARS-1st class treatment,helpful and very understanding.wife. DrShaunaki-very good adviser and advise/treatment recommendations./husband.
I am so grateful to belong to Staines Health Group. Everything is very easy from start to finish. I enjoy receiving the newsletter from the practice. I can always get an appointment when needed, even if there is a wait on the phone. The reception staff work very hard and are always going the extra mile to help where they can. The surgery is always clean and it is rare to get a delayed appointment.