St Thomas' Surgery

St Thomas' Surgery 2024-02-12 Person 1 5 0

I needed a doctor signed form to apply for grant aid. I have two medical conditions that qualify. It took me about 20 days to get the form. The form (fee paid of course) was not dated and only one of my medical conditions was entered on the form. The administration of this practice is poor and really needs reorganising.

Prompt responses rather than " Pembrokeshire promises" would help for a start.

St Thomas' Surgery 2023-10-10 Person 0 5 0

Every time I phone to get a routine appointment, I could be first or second in the queue but still have to wait an hour to get through. Then I'm told that I have to ring again in the morning for a routine appointment as they only release a few a day. It's ridiculous. No good for people who have to work.

Have more people answering the phone. The option to book a routine appointment online.

St Thomas' Surgery 2021-07-30 Person 0 5 0

Totally incompetent reception. After calling for an hour I got a reply . Was told my issue would be forwarded to a doctor, and I would recieve a call back. After phoning the surgery again, I have now been told the doctor needs to talk to me. Please ring for another appointment on Monday. Then wait another hour before telling another incompetent member of staff why I'm calling. And why is it the receptionist needs to know the whole reason why you need to speak to a doctor. Rant over for now. Watch this space.

I dont need to tell you .

St Thomas' Surgery 2021-07-06 Person 2 5 0

Doctors are helpful on the whole and most listen and take patients seriously. The downfall is one member of staff on reception who let's the whole place down. She is abrupt, hangs up on phone calls and sarcastically mocks vulnerable people calling in Can't understand why she's still there.

Put someone with customer service skills or at least some manners on reception. I'm not an aggressive caller and have never provoked this member of staff, but they are immediately hostile, including when I've brought my child in for appointments You have many friendly staff on reception and in the office, so why have this person represent your surgery?

St Thomas' Surgery 2020-04-28 Person 5 5 0

Thank you to Dr Mathias. Dealt with my medical issue over the phone and fulfilled the prescription immediately with efficiency and compassion. Delivered promptly by Nootts Pharmacy. Thank you...