St Katherines Surgery

Market Street, Ledbury, Herefordshire, England, HR8 2AQ 2 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
2nd May 2023


Spoke to doctor on Friday he said receptionist would ring Friday evening to book me an appointment this never happened rang up to find out why receptionist was off hand and very rude told me I had to go through the whole process again I tried to explain I had already spoken to the doctor and he told me I needed to be seen but the receptionist would not listen disgusting way to treat someone

Suggested improvements
Employ receptionists with compassion and good manners

Experience
Involvement
Cleanliness
Staff
Appointment
 
6th August 2021


It is virtually impossible to obtain any appointment, even one by telephone. Taking 25 minutes plus to answer the phone on a Friday afternoon is not a satisfactory level of service. It is impossible to establish which individual is actually one' s GP. No rapport or experience with any GP can be built up. There is no monitoring of patients with long term health issues- eg my long term medication not reviewed as before at Market Surgery, no regular prostate health testing as before, calling in for flu jab missed twice. I have no confidence you have my interests at heart above the profitabily of the practice business. It won't do.

Suggested improvements
Just about everything, see above

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review St Katherines Surgery: http://iwgc.net/ecaaj