St Johns Wood Medical Practice

Written by a patient

Diagnosis I am not impressed with. I had to insist on taking my PSA blood test. When the test was received it was double of what it should be. There was no attention paid to it. I went private to prostrate specialist who recommended that I get an MRI done. I went to the surgery and insisted that I should get an MRI. After getting my MRI followed by a biopsy I was diagnosed with locally advanced prostrate cancer. UCLH took great care of me and I had to get a surgery. I will never recommend them to anyone. Please insist the doctors for the type tests you need as you are out of the foor within 10 minutes.

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Appointment

Written by a patient

Need to learn to show empathy and not just do like a chore

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Involvement

Cleanliness

Staff

Appointment

Written by a patient

I was there for a consultation with my physician today. I needed to use the bathroom & was horrified by the condition of the multiple bathroom cubicles located close to the main French doors. Floors were very dirty, looked as if they had not seen a lick of a mop not to speak of hot soapy water and disinfectant for many a day. Toilet paper was strewn over the floors & discarded paper in the corners, toilet seat cover lay against the wall on the floor. It was infuriating to note the number of staff members - secretaries, security guard, attendants etc. all doing very little work & naturally we, private patients, pay a great deal for their so-called 'services'. Doesn't anybody check how the cleaning staff is NOT doing their job? With the proliferation of hospital infections - and we only get to hear about those which are reported - what is management waiting for? Starbucks up the street which caters to the great unwashed had a much cleaner toilet facility which I eventually chose to use when I fled the filth of the facilities at St. John's & St. Elizabeth's.

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Dignity/Respect

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Information

Cleanliness

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