St Isan Road Surgery

46 St Isan Road, Heath, Cardiff, Wales, CF14 4LX
9 reviews

Reviews

Recommend
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8th September 2023


We were able to get appointments by phoning at 8am in the morning. The most caring, wisest and competent doctor we have dealt with is Dr. Matthew Jones. We have always been reassured by him and given the best service we can hope for. He is one of a dying breed!!

Suggested improvements
No. I should mention that the receptionists are polite, the Practice Manager competent and courteous.

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4th July 2023


So hard to prebook appointments with a specific Dr which makes continuity of care hard to achieve. As someone with mental health issues as well as physical ones I find it really helpful to have consistency. Phone at 8 to get an on the day apt- but if you are 30s too late joining the long phone queue you will be told to try again tomorrow. Blood appointments can sometimes take 3 weeks. The delay, the slowness, the making things hard to access makes me shy away from using the services even when I really need to. That phonecall at 8am - "I'll phone because I really need help as I'm not coping" . On hold for 30 mins and when they answer " sorry, all the appointments have gone today ring back tomorrow at 8".no questions. Of course I wasn't going to put myself through that nervous wait again tomorrow, that moment of bravery had passed. Some individual Drs are amazing, if you can get an apt! Dr Bagshaw was straight down the line though sadly I think she has retired. Dr Brooks is good. Dr Ridgway is great. The online booking system is OK, but still very rare to find a prebookable apt with your Dr of choice. Overall the drs and nurses do a good job but getting to see them is a feat in itself

Suggested improvements
More apts Better booking system

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2nd June 2021


We have been patients of this surgery for over 40 years and have had excellent service from the Dr’s, except the odd occasion. Our main observation and frustration is when contacting the surgery we are now constantly told “we are extremely busy”. As patients we understand the pressure on Dr’s, and if we are contacting the surgery it is either because the Dr wants to follow up on a medical condition or we need an appointment because we have an medical condition. It is extremely demeaning to be spoken to in this manner and not necessary it’s like being spoken to by the headmaster, and the care and concern is sadly lacking.

Suggested improvements
Understand that patients who don’t attend the surgery regularly are unaware of changes to the appointment system and ask yourself would you appreciate someone telling you they are extremely busy when you needed to contact them? Desist from telling people you are busy and deal with the enquiry in hand.

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Written by a patient
7th July 2019


I (with 4/5 generations of my family!) have been a patient of this surgery, in various locations as it has expanded, for most of my life, from the days of Dr. Thomas, and can remember Dr. Watson starting, and an even younger Dr. Smith some decades later. Yes, things have gone down a little, mostly over the past decade, but much of that is to do with politics and changing social attitudes fuelled by mass media. And more so since Dr. Smith has retired, who I suspect was acting as a brake to these changes. Increased political interference has put pressure on the doctors to do specific things in specific ways, to meet targets, toe the political lines, which has in turned somewhat spoiled the patient-doctor relationship. Other surgeries around North Cardiff have closed, and St. Isan Rd. has taken up the extra workload as best it can, and of course, that has meant more work, building work, more staff, longer waits, shorter consultations, and many other things. Blame the parties in government over the last 4 decades, the media, the multinationals, the World Trade Organisation, the democratic system that allows us to be ruled by social hysteria, and of course the people who continue to vote for The Wrong People. Don't blame the doctors! I've found Dr. Bagshaw (Note spelling please!) to be a very competent doctor indeed, within the restrictions of the political climate and her own, humanly reasoned, but patient affecting, especially regarding strong analgesics, biases. That bias seems to have spread, perhaps from socio-political hysteria, perhaps through government policies or ethics committees or so, to many, if not all, of the other doctors at the surgery, which is no good thing, but will, when calmer, more rational thoughts prevail, pass. It is not fair to blame individual doctors for this. Remember, they are people, just like you or I, and are fallible as we are, and subject to a horrendous deluge of rules and regulations from various governing bodies, myriad "facts" from drug companies eager to make a profit from the new "Safer" drugs (and of course more profitable, as often as not less efficacious and sometimes downright dangerous), social and economic pressures, personal biases based on their own, equally human-limited, life experience, and, like all of us, have moments of misjudgement, mistake or madness. We are human, as are they. We need to understand them as we wish them to understand us. While I may dislike the way things are going, this is not something unique to a specific doctor, a specific surgery, area, town. It is a Britain-wide disease at least, and possibly attributable international free trade agreements at some point if we were to dig deep enough. I can assure you, if you want to find those with Bad Intentions for Good Healthcare, they are not anyone I have met as a patient at St. Isan Rd Surgery. Rather they are the people most written about in, or printing, newspapers, on television and the radio, the career politicians in this country and in others, the laissez faire capitalists, the City Of London, he people promoting Homeopathy, Reiki, Antivaxers, Mindfulness, the wilfully ignorant. The site does not ask for a "star rating" for the Doctor, but I wish to give one anyway. Dr. Macloughlin, 4/5 (probably deserves a 5 but can be "a Bit Brusque" at times) Dr. Bagshaw 4/5 (probably deserves a 5, but has a problem with analgesics!) Dr. Brooks 3.5/5 (Possibly after One Bad Day, or would be a 4/5 or better) Dr. Williams 3.5/5 (as he places statistics over patient experience) Dr. Ridgeway N/A as I've not seen her yet. 5/5 with honours for Dr. Thomas and Dr. Smith, though both retired now. Don't blame the Doctors or the surgery - blame the electorate!

Recommend
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Written by a patient
21st November 2018


I've moved around a lot, and this is without a doubt the worst surgery I've ever been to. The doctors are appalling - rude, arrogant and uncaring, especially Dr Bradshaw, who was incredibly rude. The receptionists are dismissive and unhelpful, and there's no thought for disabled people - some of the doctors rooms are on the second floor! They have a walk in surgery in the morning, which is your only choice if you need to be seen that day, but be prepared to wait for a couple of hours no matter how I'll you are. I was there one morning and there was a couple there with a small baby, who was crying but not in a normal way - it sounded really ill, it's cry was thinking and sounded totally wrong. They were there when I arrived, and more than an hour later they were called. Within 10 minutes, an ambulance had arrived, and the baby was being rushed into - wearing a respirator, so whatever was wrong with bit must have been very serious, but they'd had to sit and wait for well over an hour. Surely the receptionist should notify the doctor on duty about a case that seems serious. Avoid this place!

Recommend
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