St Andrews Medical Practice

50 Oakleigh Road North, Whetstone, London, England, N20 9EX 80 reviews

Reviews

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Written by a patient
19th November 2018


Today I have had made several unsuccessful attempts to make an appointment on the phone. Fifteen minute wait followed by call being disconnected. Then another long wait finally answered by receptionist who thought she was speaking to another caller who must have been holding on. This was immediately disconnected by receptionist when she realised her mistake. I have now given up as I’ve run out of patience and time. I have been a patient at this practice since it was started. The medical care ranges between adequate and good - that is, if you can make an Doctor’s appointment. The appointments system is DIRE . As people in our seventies we find this poor level of service very stressful to deal with. The practice needs to address this issue. I am seriously thinking of trying to change surgeries after 50+ years.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
11th October 2018


I have been to this surgury for 2 yrs now and every time i order my repeat dressings for my stoma they get it wrong every time

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
16th August 2018


I have complained about the length of time we wait to book a GP appointment online. The practice must be listening to our complaints as they have had consultants working on improvements to the service since early this year. Now, I think they misunderstood our complaints. Instead of trying to keep our wait to under 4 weeks for a routine appointment booked through the online booking service they are extending the time period from 4 weeks to 8 weeks and later to 12 weeks. So when you go online to book a routine appointment you will be able to book up to 12 weeks in advance. Who is going to know that far in advance if they are free or remember that appointment when the time comes. Will this result in even more missed appointments. I expected the practice to look at ways of providing more GP hours within the 4 week window not extend the window to 8 weeks and eventually 12 weeks. The management of this practice continues to baffle me.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
24th April 2018


It is nearly impossible to get through on the phone. There is also an incredibly irritating message that thanks you for waiting every 5 seconds - after waiting for 30mins that is not helpful. I had conflicting and incorrect information provided by different receptionist on the same day about the same issue. An important referral with regards to the on going monitoring of a brain tumour has not been made despite providing the information 3 months ago. My records have still not transferred over from my previous GP 5 months ago - although not the practices fault, given my situation there must be a way of speeding the process up? I have also not been invited back for asthma check up despite this being an ongoing issue for me. I am really, really disappointed.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
20th April 2018


I have been trying the online booking service for two weeks to get a routine appointment but they are almost non existent. The only 3 available appointments were at a time I could not attend. This week there have been none listed. What is going on? I checked the surgery websites looking for clues. There are many doctors listed but almost all work part time. It does not say if they work half a day or 4½ days per week so that information is useless. You should quote the number of hours per doctor per week, or the number of surgeries each doctor covers per week. The last newsletter from the surgery to keep patients informed was in Spring 2017. The newsletter used to be issued quarterly. The last patients survey, according to the website was in year 2013/14 What has happened to communicating with your patients. I must now phone the surgery for an appointment when I could easily book it myself, without taking up the time of a receptionist, only there are no online appointments. Luckily, when I get to see a doctor they are very professional but the hurdles in the way before seeing them is unfair.

Recommend
Involvement
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Resources

Short link to review St Andrews Medical Practice: http://iwgc.net/ecbhv