St Andrews Medical Practice 2018-04-20 Person 2 5 0

I have been trying the online booking service for two weeks to get a routine appointment but they are almost non existent. The only 3 available appointments were at a time I could not attend. This week there have been none listed. What is going on? I checked the surgery websites looking for clues. There are many doctors listed but almost all work part time. It does not say if they work half a day or 4½ days per week so that information is useless. You should quote the number of hours per doctor per week, or the number of surgeries each doctor covers per week. The last newsletter from the surgery to keep patients informed was in Spring 2017. The newsletter used to be issued quarterly. The last patients survey, according to the website was in year 2013/14 What has happened to communicating with your patients. I must now phone the surgery for an appointment when I could easily book it myself, without taking up the time of a receptionist, only there are no online appointments. Luckily, when I get to see a doctor they are very professional but the hurdles in the way before seeing them is unfair.