St Andrews Medical Practice

St Andrews Medical Practice 2024-02-27 Person 1 5 0

As someone with a complex medical condition, I had high hopes when I initially visited St. Andrews Medical Practice. Unfortunately, my experience has been nothing short of disappointing and concerning. From the very beginning, it was evident that there was a lack of coordination and communication among the staff. Each appointment seemed to bring forth a new set of conflicting information, leaving me feeling confused and frustrated. What's even more alarming is the apparent disregard for patient safety. I've encountered instances where mistakes were covered up with lies, and crucial information provided by surgeons and professors was dismissed as unimportant or had not being received, It's deeply troubling to think that such negligence is putting patients' lives at risk. Overall, my time at St. Andrews Medical Practice has been marked by incompetence, disinterest, and a complete lack of accountability. I would strongly advise anyone seeking medical care to look elsewhere. It's a shame that a place meant to provide healing and support falls so short of its duty, My honest advice would be to vist the vets it certainly can't be any worse than these so called doctors or to give them their true titles box ticking clowns that are unable to think for themselves or maby they could prescribe the practice some antibiotics because it is septic to the core

Absolutely everything

St Andrews Medical Practice 2023-06-21 Person 1 5 0

Takes a very long time for someone to answer the phone. Attitude of receptionist and staff off hand . Ratio of doctors to patients terrible. Indiscreet - receptionist spoke loudly so ost in the room could hear what a poor teenage girl had come in for…is he found it embarrassing The clinic assumes everyone can use a computer to get access to appointments and prescriptions and vaccine information. They can’t.

Most things.

St Andrews Medical Practice 2022-12-13 Person 1 5 0

Staff are rude, patronising, unprofessional, antagonistic & totally inefficient. They repeatedly make mistakes and/or just don't do things they say they will and get annoyed if the patient is, understandably, not happy about it. They never take ownership on anything and apologise for what they do/don't do. I would have more respect for them if they were to simply hold their hands up and say "We're sorry about that, let me put that right for you". Instead, they simply deny and/or make excuses saying they have too many patients on their books. Unfortunately, knowing other patients who attend this surgery, this seems pretty standard treatment. Staff are in desperate need of some training on dealing with the general public in an appropriate empathetic manner. They have a sign saying staff will not tolerate abuse, shame they dont see that to work both ways. If you are looking for a surgery to look after you when your unwell, this is not the one for you. Save yourself the stress and upset and find another surgery who wants to care for their patients.

Whole attitude and approach of dealing with patients. Treat with understanding and empathy rather than being rude and abrupt. Need to loose the patronising, antagonistic approach and realise your patients are sick people needing help, rather than people who are just an inconvenience to your day.

St Andrews Medical Practice 2022-07-21 Person 1 5 0

St Andrews used to be a lovely place to go but not anymore. Receptionist changes all the time, they are rude, incompetent, and unprofessional the same as the staff from their office which is covered each other for any abuse or incompetence. In case you need an appointment, this is just a dream, you will never get one because the only way to have it is to call at 8:30 in the morning and exactly 1 second after they have finished all the appointments. I don't know what is the criteria to be chosen for an appointment but it seems to be preferential if not racial. Doctors are acceptable (oh, I believe everybody missed Dr Tana, great human beings and doctors)but most of them don't offer you an appointment face to face, the majority do over the phone. Overall, not happy at all especially about the reception and the employers from the office.

Assign people who are trained and have experience, people which are willing to help the patients because nobody is coming there for fun. Make appointments online for everyone not given just preferential (we all need and have the right to medical care)Doctors supposed to consult patients to put a diagnosis and give an referral to specialist,not to listen over the phone .

St Andrews Medical Practice 2022-05-29 Person 2 5 0

I booked an appointment with Dr Delphine Hunter and I was disgusted by the level of care I was shown. When you see a GP for mental health related issues I think it's fair to expect compassion, understanding, empathy and to be listened to. I did not receive any of this. I left the appointment and cried in the carpark. 1/10

Please listen to your patients. We need better care.