Sprowston Primary Care Centre

Aslake Close, Sprowston, Norwich, NR7 8DG 7 reviews

Reviews

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Written by a patient
2nd November 2019


Complete dismissal of any concerns and no action on things as simple as an ear infection to a heavily mis managed chronic illness. Causing ptsd. Thankfull changed and concerns addressed rectifying the damage of this surgery to a degree I won’t get my time I wasted here back you allowed trauma to destroy my physical health and that’s just wrong doctors are who you turn to.

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Written by a carer
27th February 2019


The worst surgery reception staff I have ever come across. Not helpful and rude. Don’t care about patients and need reporting to cqc. Staff need retraining on patient care.

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Written by a patient
27th November 2018


I’d like to start by stating that I cannot fault the GPs at this surgery, having seen different doctors on numerous occasions for myself and my children, that’s have all been exceptional. However, I have found on many occasions that the reception staff (not all) have left a lot to be desired, I find them to be rude, unkind, extremely disrespectful and unhelpful, today in particular having spoken to them face to face this morning regarding a repeat prescription for my son, that they failed to get signed and sent off for 2 weeks ago! To then be told to wait 2 days for (when my son has been without much needed meds for 4 days already) after pleading that it was urgent, the lady told me to call back at lunch time. 12.52 I called the practice, waited in the call queue as expected, to be answered at 1.02 pm and told it was an emergencies only line, I politely asked after my sons prescription to be told yet again it was an emergency only line, I said I felt it was, and was promptly hung up on. Feeling upset and insulted I went into the practice, to ask in person, where I was told that they infact had my sons prescription ready now but hadn’t phoned me because they had no number for me?! I have had several phone calls from the surgery in the past and therefore know this to be untrue. They have no idea how to show empathy or understanding to people’s problems or give any afterthought to how their actions may make people feel. My son was at home in physical and mental pain, genuinely suffering from not having had his meds, having explained this to them this morning already I would have expected to be shown at the very least some compassion and respect. I would suggest that ALL reception staff are given training in these areas, and remember that the people they deal with in person and on the telephone are often likely to be vulnerable, unwell and in need of help, which is why they have this job in the first place! Kindness understanding and respect go a long way.. not least in this profession.

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Written by a patient
10th December 2017


I do not trust them at all.They make many mistakes!

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Written by a patient
30th November 2017


It is about time this surgery is closed down.Many Patients have left and have gone to Lawson Road surgery, because this aslake close surgery is disgusting.The doctors here all make many mistakes.I know many people, who have had very bad experiences here.I know many people, who have left here.I have nothing good to say about this place.Doctors here have misdiagnosed my symptoms.They have misjudged me, because of the fact that I have described my symptoms fully.It's always as if one is not meant to describe a change in one's health, and give any proper, intelligent account of symptoms.Doctors here have been so very nasty, so very sarcastic, and so very unkind to me because of the fact that I have tried my best to explain my change in health.I have been left to suffer.One gp here, who has subsequently left, refused to examine me, and so wrongly made an assumption that my symptoms did not exist.I am a highly-qualified professional.I eat very healthily and was living a healthy life until an accident, which caused an internal injury.Gps here have not listened to this true fact about what happened to me.I have been left by this surgery with an undiagnosed injury, which is affecting my life daily.I am in discomfort, but doing my best to get on.I have had to now be properly diagnosed by a private physical health professional, and aslake close have not apologised for their gross errors and their insulting misjudgements, and for their "now left" doctor's gross negligence in refusing to listen, or examine me, and in ever daring to say I'd ever "make up" the fact I'd injured myself and sustained internal change, and resulting discomfort.I am disgusted at this surgery.I have received no proper care.I have received no apology.This surgery have not bothered to try to now listen and help.One gp here said to me that he knows it's all gone wrong, as in, the surgery completely let me down, and did not take my truth seriously re my physical injury, and completely so wrongly ignored a real physical health problem.However, the surgery have covered everything up, and have done nothing about this.I now have an uphill struggle to change surgeries, and to explain I still am left with complete lies written in my records regarding my character.This is so wrong.This has happened to a colleague of mine too, who has left this surgery, and has told me that her new surgery told her that they, and many within the community, know all about the many failings of aslake close surgery!Doctors here should be struck off if they make mistakes.But in this country the system let's these aslake close doctors make mistakes and get paid for making mistakes, and let's them return to their jobs each day, allowed to make the same mistakes again, affecting their patients' lives, and reputations, but not impacting on these doctors' lives whatsoever.Many patients of this aslake close surgery have reviewed it badly.If you all complain when you've had, as have many, bad experiences and errors from this surgery, maybe one day, something will be done about it!!!!!

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Resources

Short link to review Sprowston Primary Care Centre: http://iwgc.net/eb6jx