Springhead Medical Centre

Written by a patient

Never been so bloody insulted!! I turned up 20 minutes early for an appointment that was booked two weeks ago, waited half an hour past my appointment time before asking if I had been missed out only to be told that the appointment was in their other building - first time this had been mentioned as when i booked in at the reception window I was told just to "take a seat". During the course of this second conversation I was told the person that should have been seeing me had gone home!! (nobody at any time spoke out to ask if i was there, and to tell me to cross to the second building!) I was also told (after having to confirm my name a number of times) that I had had my appointment - (to have blood taken for a series of tests) already - at which point I had to roll my sleeves up to prove there were no puncture marks, then, and this was when more insult was thrown, the receptionist asked if I had come with anyone else at which point i summoned my wife over, and she was asked to verify what I had said was correct!!!!!!!!!!!!!!!!!!!! So now the next appointment is a further two weeks away again, good job i had n't had quite a serious illness (that's what the bloods were for), just a minute no - i Had!!! I asked to speak to the office manager, and was told that i couldn't because she was on her way home, yet I could see her, having to deal with another patient who had made a serious complaint, one of two more I overheard whilst I was sat waiting for an appointment, This is shoddy service at the extreme, and as another lady said on this forum, the one star is just to be allowed to submit the review, nothing else, I have only been at this practise two years but it has sunk to the lowest of lows in recent times, I even had my monthly medications stopped without consultation or warning some time ago, and some of these meds were items you could not just stop taking, that took two weeks and five phone calls just to get that sorted, worse than shocking. Modality and this practise in particular should be reported to a higher authority. Added 19/10/19 - It turned that having been told there was no one left that could take my 'bloods' I was contacted mid evening to be offered an appointment there and then, I was also advised that my records had in fact been accessed and marked as though the bloods were taken/ Which is very suspicious and i'm sure definitely incorrect, funnily enough I was not marked down as "did not attend" as I would have thought, even though I was sat in their waiting room. I was not the only person with a major complaint that evening, and I was only there 45 minutes or so.

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Written by a carer

Can never get through via the phone. The repeat prescription service was also changed without me being notified or warned before hand. Finally have to make the journey to come into he surgery to speak to the receptionists and there's a queue of 12 people. Either there are too many patients at the surgery or an office not big enough to cope with the parents.

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Written by a patient

Been at this surgery for years, always had a good word for it, but since Modality took over it is awful, staff keep leaving, you cannot get through on the phone, emails and repeat prescriptions cannot be made anymore You are queing out of the door to ask for an appointment or collect a prescription because people cannot get through on the phone, or the comp log in tells you to get in the que because your not on the system. Patients are breaking down when they get to reception window, not only because waited so long, but upset, unwell and begging for help, for receptionist not able to book you in, or rude and unhelpful, yes its frustraiting for all, but there is NO compasion like there used to be. Most of the regular GPs have gone, and the ones still there you cannot get an appointment for as they goto other modality surgerys too. Many a locom Dr, so you never get the same one twice. Modality have killed this what was once a very good surgery. I need my meds, cannot send email for repeat why? i need to see a gp, cannot get through on phone, why? This needs sorting, its failing the NHS

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Written by a patient

This used to be one of the best surgeries in Hull.. Bur since it has become part of the Modality Group is now the worst i have ever used. Geting an appointment is a compleate nightmare. Its impossible to see the same doctor for a follow-up after tests. All the non medical staff have been replaced and for now at least they hardly know how to used rhe IT system, all you get from them is try booking online. Thats great if they knew when was the best time to log on, i once found an appointment at 11.56pm! How many of the older patients can manage THIS time of night.

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Written by a carer

I went to the GP surgery to request an arm garment for lymphoedema as requsted by the lymphoedema nurse, after a failed email by my sister and unable to get through on the phone. When I arrived the queue was snaking into the seating area. I waited for 25 mins to be seen by the receptionist.A woman was crying as she couldn't get an appointment for a dressing even though she said she had 32 stitches and her wound was leaking.Everyone in the queue was complaining. Why couldn't they pull someone from admin or ring the Practice Manager for help? Absolutely diabolical.

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