Southlands Medical Group

Black Road, Sunderland, Tyne & Wear, England, SR2 0RX
8 reviews

Reviews

Recommend
Involvement
Cleanliness
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Appointment
 
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22nd April 2022


The head GP here is the worst I’ve ever seen. Eye rolling when a patient is telling you their symptoms is disgraceful.

Suggested improvements
Not been so rude and impatient.

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st June 2021


Appointments are very rarely available. I was told a doctor would call me as a priority as my medication needs changing. This never happened. I tried again the next day and couldn’t even get through on the phone.

Suggested improvements
Hire more staff to answer calls. They also need To employ a female doctor as my wife has problems which she feels embarrassed discussing with a male GP

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
12th March 2020


Impossible to get an appointment here. Need to get better receptionists as these have been here a long time and are quite rude.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
21st March 2019


this is the worst GP surgery. Receptionists are incredibly rude to their patients and should be given training in how to deal with patients, or they should employ people who are caring.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
6th August 2018


Not a very good surgery. Appointments are few and far between, unhelpful reception staff, terrible layout of the reception area which is usually untidy and needs a good clean.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Southlands Medical Group: http://iwgc.net/ecdar