Southborough Lane Surgery

Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT 196 reviews

Reviews

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Page 31 of 38
 
Written by a patient
18th January 2016


Excellent practice with amazing staff.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th January 2016


I would like to thank 2 receptionists (Kathy & Pauline) who were very helpful in sorting out a prescription that I needed to get signed by a Doctor. They were friendly and welcoming and took time to sort this out for me - thank you very much Pauline and Kathy for your help last week, it is very much appreciated.

26th January 2016
Response from Southborough Lane Surgery

Thank you so much for your kind feedback. I shall ensure that Pauline and Kathy are made aware that you were impressed with the service they provided. We are proud of our reception team who are a credit to our surgery. Response left by Sally Gaites/Senior Practice Administrator

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Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th January 2016


Every time I had called Surgery staff have been very helpful and accommodating. Today I just called Kathy for my appointment was very help full and understanding. Even the doctors and diabetic nurse I see are all help ful and listens to our problem and takes right course of action. All I can say is well done GP and NHS.

26th January 2016
Response from Southborough Lane Surgery

Thank you for taking the time to give positive feedback. It is very much appreciated. I shall ensure that your comments are passed on to our team. Response left by Sally Gaites/Senior Practice Administrator

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
13th January 2016


I had a problem with My throat and was worried. I had 2 visits to the surgery, I first saw Dr Long, and a week later after a short discussion on the phone at very short notice I was seen by Dr Patel. I found everyone at the surgery very helpful in particular Dr Patel who took the time to put my mind at rest. Thankyou! Top marks to everyone! One very small thing and the reason for marking you down on one item was because the surgery phone line was engaged for a long time. Thanks again!

26th January 2016
Response from Southborough Lane Surgery

Many thanks for your kind feedback. I shall ensure that your comments are passed to our team. Apologies for the wait time on the telephone. We are an extremely busy surgery and do handle many calls through the day. However, we have had a few teething problems with our telephone system since our move and these are currently being looked at by the telephone company. Having said that, there will always be peak times for patients telephoning in, for example first thing in the morning, and generally it will take longer for your call to be answered but do we respond as quickly as humanly possible. By having these problems highlighted to us, we can strive to improve the service we offer. Response left by Sally Gaites/Senior Practice Administrator

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
13th January 2016


I phoned up for an emergency appointment and spoke to Cathy on reception who even though there were no appointments available worked very hard and made it possible for me to see a doctor so Cathy thank you so much Unfortunately I think it's ridiculous that it is nearly impossible to get an appointment to see ones GP and that the pressures on the receptionists are very unfair The decision to move several surgeries has made getting to see ones GP even worse than before and is also now a bus or car ride away which is frankly ridiculous especially when in reality you're journey will made when your feeling so ill that your seeking a doctors assistance !!!!!!!!! Jason Mears 46

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